DMDC Tier 1 Customer Service Rep - DSC Knox (onsite)

InspiriTec • Fort Knox, KY

1d • Onsite

About The Position

TIER 1 CUSTOMER SERVICE REPRESENTATIVE – DSC

(General Clerk 3) / (EEO/Disability/Vets)

Successful applicant must comply with federal contractor vaccine mandate requirements.

Provide support to Defense Manpower Data Center (DMDC) Customers with Technical software, hardware and networking problems.

Requirements

• Customer Service
• Data Entry Skills
• Focus/Listening
• Phone Skills
• Verbal Communication
• Building Relationships
• People Skills
• Interpersonal Savvy
• Problem Solving
• Multi-tasking
• Advanced computer and keyboarding skills
• Working knowledge of Microsoft Office programs.
• Minimum High School Diploma or equivalent.
• Public Trust/NA CLC (InspiriTec will assist/cover costs, but job offer is contingent upon obtaining clearance). The following documents may be required to start the clearance: Social security card, birth certificate, proof of citizenship.
• Must be able to work all shifts (some weekends and holidays are required w/ a rotating schedule).

Nice To Haves

• Preferred Associates or Bachelor’s Degree in any technical field.
• Comptia Security plus, beneficial but not Mandatory

Responsibilities

• Resolve or escalate problems.
• Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
• Simulate or recreate user problems to resolve operator’s difficulties.
• Analyze and recommend system modifications to reduce user problems.
• Maintain knowledge currency and highest level of technical skill in field of expertise.
• Provide customer service for an inbound contact center environment that supports hardware, software, and network communications for Defense Manpower Data Center (DMDC) applications.
• Research and resolve caller inquiries by utilizing established procedures, user manuals, accessing on-line applications, or interacting with internal and external support groups.
• Troubleshoot and resolve hardware, software and communications issues by interacting with hardware vendors.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED