Tier 1 AV Technician

Virginia Tech • Arlington, VA

393d • $45,760 - $45,760

About The Position

The Tier 1 AV Technician position at Virginia Tech is a part-time role focused on providing audio-visual support for Classroom Audio Visual Services at the Innovation Campus in Alexandria, Virginia. The technician will assist end users, perform AV system testing and maintenance, and handle minor repairs. This entry-level position emphasizes customer service, effective communication, and the ability to work independently and as part of a team.

Requirements

• An interest in the audio-visual industry
• Experience in customer support
• Experience with various web-conferencing and lecture capture applications
• Ability to communicate effectively in oral and written form
• Ability to operate comfortably in high stress environments
• Experience with Windows, Mac, iOS, and Android computer systems
• Demonstrated ability to work within a team and independently to achieve goals
• Must be able to move or lift a minimum of 50 pounds
• Must be able to work from ladders or scaffolding as required
• Valid driver's license

Nice To Haves

• Experience in troubleshooting laptops
• Basic knowledge of AV signal flow
• Experience in higher education
• Experience in customer support related to AV systems
• Experience with use of Crestron and QSC components
• Basic IT networking experience
• Experience documenting issues and resolutions through a ticketing system

Responsibilities

• Provide first line AV support to the end users in supported spaces
• Provide preventative maintenance to AV systems including testing and cleaning
• Test each AV system as required or requested
• Meet end users for training and to help them work through issues within a given space or spaces
• Effectively create and update help desk tickets once tasks have been completed
• Provide support and recommendations to end users for in-person, remote, and hybrid instructional solutions
• Assist in any special events as needed

Benefits

• Part-time wage position
• Potential for upward growth within the department

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: No Education Listed
• Number of Employees: 10,001+ employees