Tier 1 Agent

DMI

2d • Onsite

About The Position

DMI, LLC is seeking a Tier I Agent to join our team.

Requirements

• Security+ certification required for this role (ideal candidate will have an active Security+ certificiation or be able to obtain one within 90 days of their start date
• Background Requirements: Successful completion of a Public Trust background investigation and/or a Public Trust clearance.
• Citizenship Status Required: Must be a U.S. Citizen.

Responsibilities

• Provide Tier I technical software, hardware, and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions, or may provide expertise to solve first-tier technical support issues for end-users of the organization’s products and services
• Use automated information systems to analyze routine situations
• Review incoming requests, both computer-generated and verbal - sort, code, and prioritize tickets for proper action
• Resolve problems or contact more senior technical support as necessary
• Support users by fulfilling individual requests for information and/or training on various systems available
• Conduct technical research for sources of information required in support of the request for information related to ongoing programs
• Interact, coordinate, and/or escalate to other team members to ensure the core issue is addressed

Benefits

• Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
• Development – Annual performance management, continuing education, tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
• Financial – Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance, and Disability to help provide financial stability for each DMI employee.
• Recognition – Great achievements do not go unnoticed by DMI through the Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, and employee referral bonuses.
• Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed