About the position
The Tickets Supervisor plays a key role in ensuring the smooth operation of ticketing and sales locations while delivering superior guest service. This position is responsible for managing staff, streamlining processes, and resolving guest concerns to create a seamless and positive experience for both employees and visitors. The Tickets Supervisor also contributes to team development, process improvement, and overall operational efficiency.
Responsibilities
- Supervise ticketing and sales locations and assigned staff to maintain high standards of guest service
- Interview, hire, and train new and returning staff in resort knowledge, product details, and the use of the RTP ONE point-of-sale (POS) system
- Conduct transaction audits and observe staff performance to continually develop employee skills throughout the season
- Gather feedback from staff and guests to identify areas for improvement and recommend changes to policies and procedures
- Address complex guest concerns in a professional and solutions-oriented manner, balancing the needs of the guest and the resort
- Perform administrative duties such as scheduling, reporting, and documentation as needed
Requirements
- Associate's degree in business administration, hospitality management, or a related field, or equivalent education and experience
- Minimum of two years of supervisory experience (preferred)
- Advanced computer skills and proficiency in Microsoft Office Suite
- Experience with a resort POS system, particularly RTP ONE (preferred)
Nice-to-haves
- Strong leadership and team management skills
- Exceptional problem-solving and conflict-resolution abilities
- Knowledge of ticketing and sales operations in a resort or hospitality environment
- Ability to provide constructive feedback and foster staff development
- Strong attention to detail and organizational skills
- Adaptability to dynamic operational needs and guest expectations
- Professional demeanor with a focus on delivering exceptional customer service
- Ability to effectively communicate and interact with internal staff and guests
Benefits
- Optional company subsidized medical, dental, vision, flexible spending account, health savings account, employer paid short term disability & long-term disability offerings
- 401(k) retirement plan (with company match up to 5%)
- Paid parental leave
- Paid time off, holiday and sick pay
- Free season pass for employee/dependents
- Privileges at several other resorts
- Several discount programs (i.e. food & beverage, retail/rental, friends & family tickets, etc.)
