Ticketing Supervisor - AXS

AEG Worldwide•Denver, CO

4d•Onsite

About The Position

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today. We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. The Role AXS is seeking a Ticketing Supervisor to join our team in Dnever, CO The Ticketing Supervisor is responsible for the configurations of events in the AXS ticketing system and operates on-site ticketing and box office services for City of Denver-owned venues. This role provides front-line, top-notch service and support for the City of Denver as their full-service ticketing provider. Acts as a relationship manager on behalf of the City of Denver and AXS for promoters and event organizers. Advises, assists, and advocates for events at City of Denver-owned venues. Implements and provides support for all products and services.

Requirements

BA/BS Degree (4-year) in business related field
2-4 years of live event ticketing and event programming experience.
Customer service experience.
Box office experience.
Working knowledge of planning, delivering, and supporting ticketing and reservation services, ensuring smooth event operations.
Working knowledge of business intelligence.
Working knowledge of problem-solving and decision-making skills.
Strong digital literacy skills, including familiarity with ticketing and reservation systems and related software.
Adept at maintaining a growth mindset, showing agility in adapting to evolving industry practices and technology.
Effective communication and customer service skills.
Demonstrated working knowledge of fostering collaboration and effective teamwork among staff members and with event promoters.
Detail-oriented and organized with strong problem-solving skills.
Demonstrated ability to lead/supervise a team.

Responsibilities

Configure events and promotions for the various events at the City of Denver Venues in the AXS ticketing system.
Track and report all event configurations, schedules, cash deposits, and promoter interactions to ensure consistent, high-quality service and coordination.
Work with event promoters to develop a deep understanding of each event and its unique challenges.
Assist staff, customers, and promoters in resolving complex issues and problems related to reservations and ticketing.
Supervise staff and ensure the quality of work meets the standard; encourage and motivate staff to achieve positive contributions.
Create staff schedules to optimize the allocation of personnel resources on a weekly basis, ensuring efficient and effective utilization.
Keep staff updated with relevant system and event information on event days to ensure they are well-prepared to assist customers.
Professionally manage customer needs and requests.
Troubleshoot and resolve or escalate technical support Issues.
Develop expertise on all products/services, remaining current with all new releases.
Strategically push business initiatives to each promoter as they interact and build events (Resale, AXS Premium).