Ticketing & Credential Manager

World Wide Technology Raceway - Madison, IL

Full-time - Mid Level

Madison, IL

About the position

The Ticketing and Credential Manager at World Wide Technology Raceway is responsible for overseeing all aspects of box office operations for dragstrip events. This role involves managing ticketing event staff, handling credentials, racer registrations, and ensuring smooth event preparations. The manager will also provide direct support to fans regarding ticketing issues and work collaboratively with various departments to enhance the ticketing experience.

Responsibilities

• Demonstrates excellent customer service skills and responds promptly to customer needs
• Assists in the seat relocation, printing, packaging, and mailing of ticket orders
• Responds to customer requests and maintains a positive rapport with ticket buyers and racers/participants
• Hire, train, schedule and manage ticketing event staff
• Meet or exceed weekly, monthly and yearly sales goals
• Assist with Box Office / facility setup for events
• Proficient in all Microsoft Office applications with a strong emphasis on functions, formulas and reporting within Microsoft Excel
• Box office knowledge and experience in high volume/high traffic/in person customer service environment
• Positive attitude and ability to both collaborate in a team environment or work independently on assigned projects
• Cognitive thinking and problem-solving skills necessary to diagnose, diffuse and resolve issues quickly
• Proactive in identifying and relaying potential problems and areas of need
• Excellent organizational abilities to multi-task, establish priorities, consistently meet deadlines, and operate under pressure
• Attention to detail including excellent time management
• Monitor website for accurate purchase links and information
• Assist in the creation, implementation and management of online ticketing promotions/initiatives including building of exclusive ticket offers
• Manage and track ticket and parking inventory to maximize sales and monitor usage through reporting
• Manage the proofing and creation of all events/pricing/discounts/offers/promotions within the ticketing system and website
• Interact with other internal departments in the sale and fulfillment of ticket requests, i.e. marketing, sales, donations, and media relations
• Generate reports based on promotions, sales, inventory, etc.
• Utilize ticket system to conduct phone and walk-up sales
• Assist in the setup and training of all new users on the ticketing system
• Review payment reports with the finance department
• Supervise closeout of seasonal ticket event staff by calculating and reconciling cash and other payment methods post event
• Prepare, organize, and maintain storage areas throughout the season
• Oversee general administrative tasks such as shipping, filing, and tech card data entry
• Other duties as assigned

Requirements

• Must possess high school diploma or GED
• 3+ years of experience in ticket operations, preferably in the sports industry
• Strong attention to detail and ability to multitask in a fast-paced environment
• Proficiency in ticketing software and Google Office Suite
• Demonstrated ability to work collaboratively with other departments and stakeholders
• Prior cash handling experience
• Must be able to lift up to 25 lbs.
• Position requires ability to work some nights and weekends
• Must be able to work long hours in outdoor weather and a fast-paced environment
• Candidate must be good with people and flexible during events