Ticketing Coordinator | Full-Time | ISU - Stephens Auditorium

Oak View Group-posted 3 months ago
$18 - $20/Yr
Full-time • Entry Level
Ames, IA
5,001-10,000 employees
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The full time Ticketing Coordinator role will be responsible for supporting the ticketing team through a high volume of events throughout the year. Dedication to completing daily tasks and taking a proactive approach on order requests will provide overall success to the team. This position reports to the General Manager. This role pays an hourly rate of $18.00-$20.00.

  • Process ticket orders for internal, promoter, and team needs for all Arena events and games.
  • Assist management with hiring, scheduling, and supervision of part time box office staff.
  • Assist with event building and maintenance on the Ticketmaster platform.
  • Assist in the setup of Account Manager for all sales including Right-of-First-Refusal and member additionals.
  • General administrative duties such as providing support to all part-time ticket representatives, organizing orders, and general office needs.
  • Support at events on night of show as needed.
  • Other duties assigned by management.
  • 1-2 years of related work experience.
  • Preference of Bachelor’s degree or equivalent experience.
  • Ability to engage in positive interaction with employees and industry contacts, organize, problem solve, while prioritizing time management and multitasking in a high-pressure environment.
  • Competitive, self-motivated, and creative-thinking skills and a team-first attitude.
  • Must be an effective communicator and cross-organizational collaborator.
  • Excellent oral and written communication skills, including email etiquette.
  • High level of demonstrated professionalism, integrity, and ability to maintain sensitive information.
  • Ability to work flexible hours including evenings, weekends, and holidays.
  • Proficiency with Microsoft Office applications (Outlook, Excel, Word, etc.) and Google Docs.
  • Experience in a Box Office/Entertainment Venue not required, but a plus.
  • Familiarity with Ticketmaster or any other ticketing platforms not required, but a plus.
  • Health, Dental and Vision Insurance
  • 401(k) Savings Plan
  • 401(k) matching
  • Paid Time Off (vacation days, sick days, and 11 holidays)
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