Ticketing Coordinator | Full-Time | Iowa State University

Oak View Group • Ames, IA

110d • $18 - $20

About The Position

The full time Ticketing Coordinator role will be responsible for supporting the ticketing team through a high volume of events throughout the year. Dedication to completing daily tasks and taking a proactive approach on order requests will provide overall success to the team. This position reports to the General Manager. This role pays an hourly rate of $18.00-$20.00.

Requirements

• 1-2 years of related work experience.
• Preference of Bachelor's degree or equivalent experience.
• Ability to engage in positive interaction with employees and industry contacts, organize, problem solve, while prioritizing time management and multitasking in a high-pressure environment.
• Competitive, self-motivated, and creative-thinking skills and a team-first attitude.
• Must be an effective communicator and cross-organizational collaborator.
• Excellent oral and written communication skills, including email etiquette.
• High level of demonstrated professionalism, integrity, and ability to maintain sensitive information.
• Ability to work flexible hours including evenings, weekends, and holidays.
• Proficiency with Microsoft Office applications (Outlook, Excel, Word, etc.) and Google Docs.

Nice To Haves

• Experience in a Box Office/Entertainment Venue not required, but a plus.
• Familiarity with Ticketmaster or any other ticketing platforms not required, but a plus.

Responsibilities

• Process ticket orders for internal, promoter, and team needs for all Arena events and games.
• Assist management with hiring, scheduling, and supervision of part time box office staff.
• Assist with event building and maintenance on the Ticketmaster platform.
• Assist in the setup of Account Manager for all sales including Right-of-First-Refusal and member additionals.
• General administrative duties such as providing support to all part-time ticket representatives, organizing orders, and general office needs.
• Support at events on night of show as needed.
• Other duties assigned by management.

Benefits

• Health, Dental and Vision Insurance
• 401(k) Savings Plan
• 401(k) matching
• Paid Time Off (vacation days, sick days, and 11 holidays)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree