Ticketing & Box Office Representative

The Smith Center • Las Vegas, NV

276d • $17 - $17 • Hybrid

About The Position

The Ticketing & Box Office Representative position is an on-call and hybrid position, requiring both onsite and remote work. The Ticketing and Box Office Representative position is tasked with accurately handling inquiries, concerns, and ticket sales from guests via telephone, email, webchat, social media, or other communication channels. Whether on the phone or in person at the Box Office, the Ticketing and Box Office Representative is usually the first point of contact for guests at TSC and is expected to exemplify our values in all interactions.

Requirements

• High School Diploma or equivalent experience required
• 3 or more years of customer service experience
• Previous experience with handling high-volume transactions in a fast-paced environment
• Inbound and outbound call center experience is preferred
• Previous experience in data entry
• 3 or more years of experience handling monetary transactions
• Previous experience with remote work is preferred

Nice To Haves

• Strong personal interest in the performing arts
• Flexibility to work evenings, weekends, and holidays is preferred
• Bilingual abilities: Spanish is preferred

Responsibilities

• Responding to calls and emails via work-provided equipment
• Working in the Box Office around the performance schedule, assisting guests with ticket sales, Will Call pickup, and resolving other ticket-related last-minute issues cheerfully, quickly, and efficiently
• Responds to guest inquiries and ticket-related requests via live help (by telephone, through online communication tools, and in person)
• Listens to understand the guest's needs and responds quickly, accurately, and politely
• Provides closed-loop communication with the guest, always striving to resolve open issues and providing clear timelines for communication on follow-up items
• Demonstrates empathy for the guest and a sense of urgency to assist in resolving their concerns
• Proactively diffuses and rectifies difficult ticket-related situations
• Represents TSC as an ambassador and guest liaison
• Escalates guest service issues as appropriate
• Communicates accurate information, verbally and in writing
• Keeps abreast with current TSC-related events
• Works closely with various TSC departments, creating an environment of service excellence
• Upselling and cross-selling events as designated
• Assists management with special projects
• Required to attend department staff meetings
• Perform other duties as assigned within the scope of the position

Benefits

• Creative and collaborative work culture
• Competitive Hourly Rates
• Hybrid & Flexible work schedule - combining on-site and remote work, with flexible scheduling options to accommodate your availability
• Consistent scheduling - advance schedule posting to guarantee you hours of work
• 401(k) retirement savings plan eligibility on your start date with employer match
• Training and career growth opportunities
• Exclusive early access, employee discounts, and complimentary tickets to world-class performances and events
• Discounts on Starbucks products and merchandise

What This Job Offers

• Career Level: Entry Level
• Industry: Performing Arts, Spectator Sports, and Related Industries
• Education Level: High school or GED
• Number of Employees: 251-500 employees