Ticket Writer

Caesars Entertainment-posted about 1 year ago

Full-time • Entry Level

Columbus, OH

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The Ticket Writer position at Caesars Sportsbook involves providing exceptional customer service in a fast-paced retail sportsbook environment. The role requires engaging with customers, assisting them with sports betting options, and ensuring compliance with company policies and gaming regulations. The Ticket Writer will also handle cash transactions and resolve customer disputes while maintaining a professional demeanor.

Provide top-tier customer service to encourage repeat business.
Ensure compliance with company rules and regulations as well as those set by the Gaming Control Board.
Familiarize yourself with betting options and engage customers in conversation about them.
Resolve customer disputes and escalate issues to the direct supervisor when necessary.
Collaborate positively with team members and leadership.
Complete all necessary paperwork and documentation according to company policy and standards.
Perform other duties as assigned.

Basic computer knowledge (Email, MS Excel, internet, etc.).
Minimum of 1 year of cash handling experience in a work setting.
High School Diploma, GED, or equivalent preferred.
Must be 21 years of age or older.
Ability to successfully pass a background check.
Ability to obtain a gaming license from the Department of Gaming and other jurisdictions as required.
High level of customer service skills.
Ability to work a flexible schedule including nights, weekends, and some holidays.
Professional presentation and strong communication skills, both written and verbal.
Ability to perform simple math calculations.

Medical insurance
Dental insurance
Vision insurance
Flexible scheduling
Advancement opportunities

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