Ticket Writer

Caesars Entertainment • Elgin, IL

83d • $16

About The Position

The position involves providing top-tier service to customers, ensuring a positive and helpful attitude that encourages repeat visits. Employees must adhere to all company policies, procedures, and gaming regulations set by the Gaming Control Board, ensuring full compliance at all times. Familiarity with all betting options is essential, as is engaging in conversations with customers about sports and betting choices. The role also includes addressing customer complaints and disputes, working effectively with team members and management, completing required paperwork, and performing other duties as assigned by supervisors or management.

Requirements

• Basic computer knowledge, including proficiency with email, MS Excel, and internet navigation.
• Minimum of 1 year of cash handling experience in a professional setting.
• High school diploma, GED, or equivalent preferred.
• Must be 21 years of age or older.
• Ability to obtain a gaming license from the Gaming Control Board and other jurisdictions as necessary.
• Strong commitment to providing high-level customer service.
• Willingness to work a flexible schedule, including nights, weekends, and some holidays.
• Present a polished and professional appearance and demeanor.
• Strong written and verbal communication skills.
• Ability to perform basic math calculations.
• Responsibility for understanding and adhering to all company and VA Lottery compliance requirements.

Responsibilities

• Provide top-tier service that encourages repeat visits, engaging customers with a positive and helpful attitude.
• Adhere to all company policies, procedures, and gaming regulations set by the Gaming Control Board, ensuring full compliance at all times.
• Familiarize yourself with all betting options and engage in conversations with customers about sports and betting choices.
• Address customer complaints and disputes, escalating to a supervisor when necessary to ensure resolution.
• Work effectively with other team members and management, contributing to a positive work environment.
• Complete all required paperwork and documentation per company policies and Gaming Control Board standards.
• Perform other duties as assigned by the supervisor or management.

Benefits

• Paid Time Off
• Medical
• Dental
• Vision
• Life & Term Disability
• 401(k)
• Education Assistance
• Team Member Discounts

What This Job Offers

• Job Type: Full-time
• Industry: Accommodation
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees