Ticket Writer (PT)

Caesars Entertainment • Westlake, LA

83d

About The Position

WELCOME TO THE EMPIRE! Caesars is one of the biggest names in the world of betting and we are striving to become the largest sports betting and iGaming platform across America. We share a passion for sports and are industry leaders providing best-in-class service for all our customers. Caesars Sportsbook, now a part of Caesars Entertainment, has openings for a Sportsbook Ticket Writer at the Horseshoe Lake Charles Casino in Westlake, LA. BEHOLD! Reporting to the Sportsbook Manager, you will be the face of our retail operation. By providing a high level of customer service to both regulars and 'novice bettors', you will ensure everyone is made to feel welcome at our sports book(s). As an expert in our menu of sports betting options, you will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.

Requirements

• Must have basic computer knowledge (Email, MS Excel, internet, etc.)
• Must have a minimum of 1 year of cash handling experience in a work setting
• H.S. Diploma, GED, or equivalent preferred
• 21+ years of age or older
• Successfully pass a drug screen and background check
• Able to obtain a gaming license from the Department of Gaming Enforcement (DGE) and other jurisdictions where deemed necessary
• High level of customer service
• Ability to work a flexible schedule: nights, weekends, and some holidays is preferred
• Present yourself in a professional manner
• Strong communication skills, both written and verbal
• Ability to do simple math
• Understanding and responsibility to adhere to all compliance requirements set forth by the company and Gaming Control Board

Responsibilities

• Provide a top tier level of customer service that encourages customers to come back repeatedly
• Ensure adherence to all the rules and regulations set forth by the company and the DGE
• Become familiar with our betting options and engage customers in conversations regarding those options
• Work to resolve customer disputes/complaints and escalate to direct supervisor when needed
• Be a positive team member and work collaboratively with other team members and your leadership team
• Ensure that all necessary paperwork/documentation is filled out according to company policy and DGE standards
• Other duties as assigned

Benefits

• Full-time employees eligible for benefits after waiting period (medical, dental, vision, etc.)
• Flexible scheduling (nights, weekends, mornings, holidays, etc.)
• Advancement opportunities - come grow a career with us!

What This Job Offers

• Job Type: Full-time
• Industry: Accommodation
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees