Ticket Writer - Part Time (Tropicana Atlantic City )

Caesars Entertainment • Atlantic City, NJ

84d • $15

About The Position

The position involves providing top-tier customer service to encourage repeat business. Employees must adhere to company rules and regulations as well as those set forth by the Gaming Control Board. Familiarity with betting options is essential, as is the ability to engage customers in conversation about these options. The role includes resolving customer disputes and complaints, collaborating with team members and leadership, and ensuring all necessary paperwork is completed according to company policy. Additional duties may be assigned as needed.

Requirements

• Must be 21+ years of age or older.
• Must have basic computer knowledge (Email, MS Excel, internet, etc.).
• Minimum of 1 year of cash handling experience in a work setting.
• H.S. Diploma, GED, or equivalent preferred.
• Successfully pass a background check.
• Able to obtain a gaming license from the Department of Gaming and other jurisdictions where deemed necessary.
• High level of customer service.
• Ability to work a flexible schedule: nights, weekends, and some holidays preferred.
• Present yourself in a professional manner.
• Strong communication skills, both written and verbal.
• Ability to do simple math.
• Understanding and responsibility to adhere to all compliance requirements set by the company and Gaming Control Board.

Responsibilities

• Provide a top tier level of customer service that encourages customers to come back repeatedly.
• Adhere to all the rules and regulations set forth by the company and the Gaming Control Board.
• Become familiar with betting options and engage customers in conversation about those options.
• Resolve customer disputes/complaints and escalate to direct supervisor when needed.
• Work collaboratively with other team members and leadership.
• Ensure all necessary paperwork/documentation is filled out according to company policy and standards.
• Perform other duties as assigned.

Benefits

• $15.49 Per Hour

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees