Ticket Taker

ASM Global-posted 11 months ago

Entry Level

Pittsburgh, PA

Performing Arts, Spectator Sports, and Related Industries

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ASM Global, the leader in privately managed public assembly facilities, has an immediate opening for the Ticket Taker position at the David L. Lawrence Convention Center. The Ticket Taker is responsible for ticket processing for shows or events by performing the duties listed below.

Responsible for scanning tickets or manually taking tickets, ensuring all guests have a proper ticket/credential.
Check tickets for guests attempting to access the event.
Provide guests with friendly and accurate directions.
Respond efficiently and courteously to guest complaints, questions, comments, information requests, and requests for service/assistance.
Demonstrate excellent customer service skills and positive attitude when interacting with guests, vendors, and employees.

Must have professional attitude and appearance.
Must be able to meet company standards for a criminal background check.
Must be able to work nights and weekends.

Excellent customer service and interpersonal skills.
Strong problem solving and analytical skills.
Excellent verbal and written communication skills.
Good organizational skills.
Ability to work in a fast-paced diverse environment.
Ability to work independently and as a member of the team.

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