LIVE NATION ENTERTAINMENT-posted 3 months ago
New Orleans, LA
5,001-10,000 employees
Performing Arts, Spectator Sports, and Related Industries

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it's no wonder we are certified as a Great Place to Work organization and one of People Magazine's '50 Companies that Care'. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

  • Ensure compliance of Clubs & Theaters cash handling policies and procedures
  • Balancing and reconciling daily/nightly ticket sales
  • Assist Manager/Supervisor in reconciliation of cash drawers and ticket stock
  • Assist Manager/Supervisor on pricing initiatives such as: Progressive, Platinum, Dynamic, Flex Pricing as well as Value Channels & Special Ticket Offers when applicable
  • Assist Manager/Supervisor in distributing accurate daily ticket counts to Artist Representatives
  • Assisting Manager & Supervisor with internal Ticket Orders and Reports
  • Work with Premium Seat Sales/VIP on any nightly upgrades, primary inventory, reports etc.
  • Prompt, courteous and knowledgeable customer service both in person and over the phone
  • Facilitate night of show Will Call & Guest List Operations
  • Troubleshooting night of show issues (Transfers, barcodes, account issues, etc.)
  • Work with Guest Services/Operations on any ADA requirements
  • Providing knowledge of upcoming events & upgrades available
  • Knowledgeable on the events culture and genre
  • Providing positive energy
  • Daily operations on Ticketmaster host system for sales and other tasks
  • Following opening and closing shift procedures
  • Follow standards and processes for ticket types, ancillary events and qualifiers
  • Maintain call center phone system, and keep current all phone menus and calendars of events
  • Assist in maintaining Box Office cleanliness
  • Follow dress code policy - business casual
  • Updating and modifying spreadsheets as needed (Ticket Stock Log, Vault Log, etc.)
  • Collecting, storing and tracking Lost & Found as necessary
  • Assist Manager & Supervisor in any tasks as they arise
  • Position may require 3rd Party venue coverage offsite which will include night of show management, staffing and providing equipment needs
  • Ensure compliance with ADA ticket laws
  • Knowledge of Cash Handling
  • Knowledge of Phone & In Person Customer Service
  • Entry level knowledge of Microsoft Applications (Outlook, PowerPoint, Excel, etc.)
  • Flexible schedule (days/nights, weekends and holidays)
  • Tolerance of all cultures, music and art forms
  • High School Diploma
  • Attention to detail in a multi-tasked environment
  • Knowledge of ticket sales
  • Experience in working in live entertainment operations
  • Ticketmaster host system experience
  • Experience in identifying counterfeit cash / ID's
  • Free concert tickets
  • Dog-friendly offices
  • Student loan reimbursement
  • Adoption/fertility support
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