Ticket Supervisor - Mountain Sales

Aspen Skiing Company, L.L.C.•Aspen, CO

46d

About The Position

The Ticket Supervisor partners with the Ticket Office Manager to deliver exemplary guest service and a seamless sales experience within the Mountain Sales Department. This role leads daily ticket office operations, ensuring accurate, efficient transactions and a welcoming environment that drives sales growth. The Ticket Supervisor supports and coaches staff to uphold high standards of guest engagement and teamwork. This position reports to the Ticket Manager. Applications for this role will be accepted until November 24, 2025. The budgeted salary range for this position is $58,656 - 60,415. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus.

Requirements

High school diploma or equivalent required; bachelor's degree preferred
Minimum of one year of professional experience required; resort experience preferred
Minimum of one year experience using point-of-sale (POS) systems required
Previous experience in a supervisory or lead role within a guest service or sales environment preferred
Strong computer proficiency including typing skills and ability to navigate multiple computer systems required to support efficient sales and guest transactions
Money handling experience with US currency required ensuring accuracy and trust in guest transactions required
Basic understanding of point-of-sale (POS) systems required to facilitate quick and accurate sales processing
Strong written and verbal communication skills required to engage guests effectively and collaborate with team members
Attention to detail and problem-solving skills required to resolve guest issues promptly and maintain sales accuracy
Ability to multitask and manage time effectively in a fast-paced environment to sustain excellent guest service and sales flow
Ability to work collaboratively as part of a team required to deliver consistent guest experiences and meet sales goals

Nice To Haves

Familiarity with Resort Technology Partners (RTP) software a plus for smooth ticketing operations and guest service
Ability to handle guest inquiries and resolve issues with professionalism and tact preferred to ensure guest satisfaction and loyalty
Flexibility and adaptability to changing operational needs and guest demands preferred to maintain seamless sales and service delivery

Responsibilities

Provide supervision and support to sales agents within the Mountain Sales team to ensure consistent delivery of exceptional guest service and achievement of sales goals
Model and uphold exemplary customer service standards to foster a guest-focused and sales-driven team culture
Manage employee workflow and create effective team schedules that optimize guest service coverage and sales opportunities
Oversee purchasing and maintenance of administrative supplies to support efficient operations and a professional guest environment
Deliver ongoing training on operating standards, product knowledge, upselling techniques, software systems, and customer engagement to boost sales and guest satisfaction
Analyze team performance metrics to identify sales trends and guest feedback, providing actionable insights to management and training teams
Address and resolve guest issues promptly and professionally while communicating outcomes to relevant parties to ensure guest loyalty and retention
Develop strong working relationships with key personnel to enhance interdepartmental communication and collaboration that benefits guest experience and operational success
Gain working knowledge of all Mountain Sales systems including access gates, self-service kiosks, reservation platforms, and training tools to support seamless guest transactions and sales flow
Demonstrate flexibility to work across multiple locations as business needs require to maintain consistent guest service and sales support
Support sales initiatives by coaching staff to maximize revenue opportunities while enhancing the guest experience
Other duties as assigned