Ticket Services Representative

Boston Red Sox and Fenway Sports Management • Boston, MA

49d • $20

About The Position

This is a part-time position in the Ticket Services Department. Duties will include answering incoming sales calls including individual, group, specialty seating, accessible seating, season tickets, Spring Training tickets as well as tickets for additional events hosted at Fenway Park. This position will also handle ticket related service issues via telephone, email, face-to-face, and mail correspondence.

Requirements

• Ability to work flexible hours (~35 hours a week) including nights, weekends, and holidays.
• Excellent communication skills including written, verbal and telephone.
• Ability to multitask and consistently meet deadlines.

Nice To Haves

• Prior telemarketing, customer service and/or sales experience is preferred, but not essential.

Responsibilities

• Answer all inbound ticket sales and customer service phone calls for Red Sox home games, Spring Training games at JetBlue Park and other events hosted at Fenway Park.
• Provide service to 10th Man partial plan season ticket holders via phone, email and face-to-face communications.
• Provide day of game customer service via phone and face-to-face at various ticket services windows on game and non-baseball event days.
• Track all customer service issues using CRM software.
• Issue tickets to clients at VIP will-call window on game days.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees