Ticket Services Representative

GOODMAN THEATRE • Chicago, IL

3d • $18 - $18 • Hybrid

About The Position

This position is responsible for providing high-quality customer service to patrons attending the theater. This position operates on a hybrid schedule, with both in-person and remote components and will require nights and weekend shifts at both the Theater of The Mind (333 North Lasalle St) and The Goodman (170 North Dearborn St) locations.

Requirements

• Ticketing and Customer Service experience preferred.
• Proficient in CRM platforms, with a preference for Tessitura
• Ability to work independently as well as in a team and group environment
• Ability to work efficiently with attention to detail in a fast-paced work environment
• The box office is open seven days a week, therefore weekend and evening availability is required—ideally, 24 hours per week
• Model Behavior and values consistent with The Goodman’s Community Agreements and furthering The Goodman’s IDEAA (Inclusion, Diversity, Equity, Anti-Racism and Access) goals.

Responsibilities

• Process all elements of subscriber and single ticket transactions: sell single tickets, subscriptions, and process exchanges
• Appropriately assist patrons with access needs and special-seating requests
• Assist with patron account maintenance projects
• Complete other ticketing related tasks in support of the Goodman’s Ticket Services Department to ensure quality constituent service

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed