Ticket Seller

ASM Global • Pensacola, FL

181d

About The Position

The Pensacola Saenger Theatre’s Ticket Seller is responsible for ticket sales to shows and events by performing the duties listed below.

Requirements

• High School Diploma or GED required.
• Minimum of six (6) months relatable experience required.
• Computer and money/payment handling experience strongly preferred.
• Experience in computerized ticket systems and/or guest services experience preferred.

Nice To Haves

• Excellent organizational skills required.
• Good written, verbal, and interpersonal skills required.
• Ability to interact with all levels of staff including management.
• Professional presentation, appearance, and work ethic.
• Dependable team player.
• Enthusiastic self-starter.
• Ability to learn new skills.

Responsibilities

• Demonstrates excellent customer service skills; responds promptly to customer needs and requests for service and/or assistance.
• Focus on each patron’s order and fulfill in an accurate and timely manner.
• Accurately dispenses tickets as requested by patrons using ticketing software and processes purchases made in person and by phone, when necessary.
• Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.
• Verify and distribute 'Will Call' tickets to patrons.
• Completes daily ticket sales report.
• Keeps accurate daily balance sheet of cash received and tickets sold; balances sales and submits to Ticketing Manager or Supervisor for audit.
• Provides guidance related to venue, show and ticket information.
• Ability to work independently and handle most box office questions without assistance.
• Efficiently and courteously answers questions concerning prices, seating, and events.
• Files various records and reports and performs related office functions and clerical work as assigned.
• Perform other related duties as assigned by Box Office Manager or Designee.
• When assigned, perform as an event merchandise seller during shows or events.
• Performs merchandise inventory count-in and count-out procedures.
• Fulfills patron merchandise orders in an accurate and timely manner.
• Utilizes basic math skills for handling and processing transactions.
• Enter, charge, and process payment utilizing a computerized Point of Sales System (POS).
• Creates visually appealing merchandising displays and prices items correctly, as directed.
• Multi-tasks in an ever-changing environment.
• Provides excellent service to all patrons, sponsors, production staff, and fellow Saenger Theatre team members.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED