Ticket Seller | Part-Time | Macon Centreplex

Oak View Group•Macon, GA

9d•$9 - $10•Onsite

About The Position

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary The Ticket Seller will sssist guests in a friendly, courteous, and professional manner with ticket purchases, distribution of Will Call tickets. This role will pay an hourly rate of $9.00 to $10.00 Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching This position will remain open until April 24, 2026. About the Venue The Macon Centreplex is comprised of the Macon Coliseum and Macon City Auditorium. The Macon Coliseum is home to tenant hockey team, the Macon Mayhem and sits 9,000 patrons. Family shows, concerts, trade shows, GHSA, among others, are frequent entertainment in the venue. The Macon City Auditorium first opened in 1925 and has hosted iconic greats like Otis Redding, The Allman Brothers, and Little Richard. The venue hosts concerts, weddings, private galas, comedy shows, among other events, in its 2,500 seat space. The 10,000 capacity Amphitheater opened in Spring of 2024 with concerts, comedy shows, graduations, and community events.

Requirements

Ticket sellers must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
High school diploma/GED preferred
Basic computer skills ideally with a computerized ticketing system
Previous cash handling and/or retail experience
Ability to accurately and efficiently deal with large quantities of cash and process credit card transactions
Excellent customer service and communication skills
Ability to keep accurate and legible records
Ability to work flexible hours including nights and weekends and some holidays

Responsibilities

Arrives for each scheduled shift on time, in uniform and ready to work
Attentively listens to guests’ questions and requests
Provides accurate information to guests relative to events being held in the building including dates, times, ticket prices, discounts, restrictions, seating options, event descriptions and general information about the facility
Accurately generates tickets from the computerized system and retains tickets until payment transaction is complete
Handles payment transactions whether by cash or credit card in an accurate, efficient and timely manner
Ensure that an acceptable credit card is provided supported by a photo ID and the guest signs receipt or with regard to cash purchases any change is counted back to the guest
Provides tickets to guest and requests guest to review the tickets to ensure the date and time of the event are as requested
Ensures that cash count is accurate at beginning of shift and that when the cash drawer is counted at the end of the shift by management, the cash in the drawer equals the amount taken in per the ticketing system, plus the starting bank
Listens to guest concerns and complaints in a calm and patient manner and resolves issue to the satisfaction of guest or if necessary contacts Supervisor/Manager to assist guest