Ticket Seller Supervisor

Oak View Group • Saint Louis, MO

313d • $17

About The Position

A Ticket Seller Supervisor is part-time employee who will act as primary point of contact for customers as they purchase tickets for upcoming events at the Chaifetz Arena, as well as help manage our team of 5-10 ticket sellers. They are responsible for providing accurate information for our guests and ensuring all service needs are met, providing back up to sellers during the shift and counting cash at the end of the day. Ticket Seller Supervisors will work during the week during our normal business hours (Tuesday - Friday 10am-5pm) and during events to ensure smooth ticketing operations throughout the guest's experience. This role pays an hourly wage of $17.00.

Requirements

• High school diploma, GED or equivalent preferred
• Must have a demonstrated ability to function in a fast paced, high-pressure environment
• Customer Service experience
• Cash handling experience
• Exceptional Customer Service skills - outgoing and friendly personality required
• Ability to communicate clearly and concisely in the English language
• Possess superior interpersonal and communication skills
• Ability to work both independently and as part of team, remaining flexible in role
• Must have the ability to work flexible schedule including long hours, nights, weekends and holidays
• Previous team management/supervisor experience is a necessity

Nice To Haves

• Previous Box Office experience is a HUGE plus

Responsibilities

• Provide exceptional customer service to all guests both in person and on the phone
• Assist in the purchasing of tickets for upcoming events via Ticketmaster Archtics
• Provide full and accurate information to interested parties
• Help troubleshoot any ticketing issues guests may have on day-of or leading up to events
• Field all inquiries about the venue over the phone & direct all calls to the appropriate departments
• Assist in providing a safe and secure environment for Chaifetz Arena
• Address any customer complaints in a respectful, helpful way and escalate to managers as needed
• Balance all cash drawers at the end of shift
• Open or close box office alone on occasion
• Provide managerial oversight for Ticket Sellers
• Assist Box Office Managers with various tasks, including checking voicemail, light paperwork, organization of box office
• Help relocate guests on show nights and field in-person ticketing requests during events
• Monitor Will Call and verify ID of those picking up
• Provide excellent customer service assistance to internal and external parties
• Exemplify the GREAT philosophies
• Other duties as assigned

Benefits

• 401(k) savings plan
• 401(k) matching

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED