Ticket Scanning Supervisor

Alterra • Olympic Valley, CA

125d • $20 - $28

About The Position

Support the Manager & Asst. Mgr. with the leadership of employees in the Ticket scanning department, while focusing on the guest experience; accuracy and efficiency of ticket scanning processes. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Requirements

• High School Diploma or GED
• Strong knowledge of computers including MS Office (Word, Excel, Outlook)
• Excellent organizational and problem-solving skills with the ability to handle multiple tasks.
• Able to communicate effectively in writing and verbally across all levels of the organization.
• Ability to work well in a high volume, hectic environment, while maintaining composure when dealing with irate customers, and maintaining a high level of accuracy and courtesy.

Nice To Haves

• Two years resort experience.
• Two years supervisor experience.
• Two years RTP experience.

Responsibilities

• Provide customers with top quality guest service in a friendly and positive manner.
• Assist manager/asst. mgr. with the daily operations from the gates to line management and supports the guest service and lift operations department so all departments work as a team to deter fraud and increase guest service levels.
• Train Ticket Scanners on use of tablets, computers, products, service, fraud, and gates.
• Ensure accurate accounting by conducting audits among the operations to ensure accuracy and reduce the opportunity for fraud.
• Support all corporate visions, goals, and objectives.
• Work with the Ticket scanning Management to implement plans to support these goals to ensure increased profitability for the operations.
• Check all tickets and passes, assure tickets and passes are valid and current.
• Conduct on mountain ticket and pass audits.
• Handle fraudulent ticket and pass situations with professionalism and in-line with company standards.
• Send End of Day update daily.
• Assist & contribute with daily Morning Meetings.
• Attend and participate in regular meetings as directed.
• Assist management in supervising the Ticket Scanning department.
• Assist in supervisory responsibilities such as training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Enforce safety standards in accordance with company policies and procedures.
• Assist management with forecasts, scheduling, business plan, payroll, and communicating variances to budget in a timely manner.
• Communicate to employees and work team’s necessary information in a timely, clear, and concise manner.
• Handle difficult guest problems in accordance with department and company policy and procedures.

Benefits

• Free skiing + riding privileges to 16 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more!
• Healthcare options for both Seasonal & Year-Round employees
• Generous discounts on outdoor gear, apparel, etc.
• 401(k) plan with generous company match
• Free lift tickets, plus 50% off lift tickets
• 25%-50% discount at Food & Beverage locations at Palisades & Alpine
• 30% discount at Palisades Tahoe operated retail stores, including The North Face, Patagonia, Oakley, and more!
• Employee Assistance Program (EAP)

What This Job Offers

• Education Level: High school or GED