Ticket Resolution Specialist

San Diego Padres•San Diego, CA

35d•$22•Onsite

About The Position

The San Diego Padres are looking to add friendly, motivated individuals to join our event staff. As a Ticket Resolution Specialist, you will be stationed inside or outside each Box Office to assist guests with ticket related issues on the ticketing system and the MLB Ballpark App.

Requirements

Must be at least 18 years of age by the start of employment
Available to work 75% of all Petco Park events throughout the year.
Available to work flexible hours for other special events as needed which may include days, evenings, weekends, holidays, and overtime if needed
Minimum physical requirements: able to travel through various areas of the ballpark for prolonged periods of time during games and events, and in all weather, including rain and/or direct sunlight; able to lift up to 25 pounds
As a condition of employment, you must successfully complete all post-offer, pre-employment requirements, including but not limited to a background check.
Being consistent, punctual, and have reliable attendance
Having proficient computer skills: ability to quickly adapt to and learn new programs, systems, and/or processes
Having a strong ability to communicate effectively and work well with others in a collaborative, respectful manner

Nice To Haves

Having previous experience working with ticketing systems is a plus. Tickets.com, Ticketmaster and MLB Ballpark App experience is a plus but not necessary
Being bi-lingual in English/Spanish is a plus but not necessary

Responsibilities

Exemplifying our Petco Park Promise: CARE, CONNECT, EXCEED by proactively welcoming all guests to the ballpark and consistently striving to exceed all guest expectations
Resolving customer service issues or ticketing problems efficiently and effectively in a positive and friendly manner
Being professional while handling all guest inquiries regarding ticket policies and procedures
Assisting guests with the MLB Ballpark App, including purchasing tickets, locating tickets, forwarding tickets, etc.
Assisting the Ticket Operations Department with ticket distribution including, but not limited to VIP will call, electronic distribution, and other duties as assigned