Ticket Operations Premium Manager| UBS Arena

Oak View Group • Savannah, GA

391d • $75,000 - $85,000

About The Position

The Ticket Operations Premium Manager at UBS Arena is responsible for overseeing and enhancing the ticketing operations, focusing on inventory management, customer interactions, and revenue growth. This role involves collaborating with various stakeholders to ensure a seamless ticketing experience, driving promotional efforts, and maximizing ticket sales. The position requires strong analytical skills and the ability to manage multiple priorities in a fast-paced environment.

Requirements

• Minimum 3-5 years experience with proven experience in ticket operations management or a related field within the entertainment or sports industry.
• Strong analytical skills with the ability to optimize processes and report on sales performance.
• Excellent communication and interpersonal skills, with a focus on relationship building.
• Familiarity with Ticketmaster platforms such as Archtics, Account Manager Tools, Host, TM1, and CRM solutions.
• Highly organized with a strategic mindset, capable of managing multiple priorities and projects simultaneously.
• Ability to lead teams and coordinate effectively with various departments and external partners.

Responsibilities

• Provide essential support for back-end operations, ensuring efficient ticket inventory management and a seamless customer purchase flow.
• Manage ticket sales processes, including internal sales and complimentary tickets, ensuring timely fulfillment and resolution of inquiries.
• Oversee the development and execution of strategic plans related to inventory allocation, pricing structures, and financial settlements across events.
• Set up products and manage ticket manifest in the primary ticket platform to ensure accurate inventory control.
• Collaborate with marketing to create and implement promotional campaigns aimed at driving awareness and attendance.
• Assist in the planning and execution of events, including manifest creation, pricing strategies, and operational testing.
• Assist in the creation and distribution of daily, weekly, and monthly ticketing reports.
• Optimize ticketing databases and CRM solutions to enhance reporting, sales efficiency, and operational effectiveness.
• Monitor and analyze ticket sales performance, identifying opportunities for continual business improvement.
• Work closely with internal teams, including finance, legal, and analytics, to align ticketing operations with broader organizational goals.
• Build strong relationships with event promoters, ticket providers, and other stakeholders to align on event needs, pricing, and inventory management.
• Uncover and propose new ticketing platforms that enhance customer experience and operational efficiency.
• Lead efforts to ensure a flawless execution of the ticketing process on event days, handling any real-time issues that arise.
• Help oversee scanner programming and operations, ensuring a smooth entry process for attendees.
• Act as one of the department's point of contact for administration of the venue's ticketing system, ensuring its functionality on both dark and event days.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed