Ticket Operations Intern, 2026 Season

Penske • Indianapolis, IN

96d

About The Position

At Penske Entertainment, we don't just host world-class events—we create unforgettable moments. Our team fuels four iconic motorsports brands: Indianapolis Motor Speedway (IMS) - home of the world's largest spectator sporting facility and annually hosts the world's most prestigious auto race: the Indianapolis 500 presented by Gainbridge. INDYCAR - The Indianapolis-based governing body for North America's premier open-wheel auto racing series, the NTT INDYCAR SERIES, and its developmental series, INDY NXT by Firestone. IMS Productions - A multifaceted broadcast and multimedia division that helps bring INDYCAR and IMS events to life for global audiences. Motorsports Events Management (MEM) - Promotes major events featuring premier motorsports series throughout the United States. Whether on the track, behind the scenes, or on the screen, our people are at the heart of everything we do. If you're ready for a career where excitement, purpose, and impact collide—we want to meet you.

Requirements

• Superior customer service skills and service-oriented philosophy.
• Strong knowledge of MS Office, with an emphasis on Excel, Word, and PowerPoint.
• High level of integrity and ability to maintain confidentiality.
• Innovative and critical thinker, self-starter with problem solving skills with results driven goals.
• Effective communication and relationship building skills; both verbal and written.
• Ability to work in a role that requires attention to detail, organizational and time management skills.
• Demonstrated ability to multi-task and prioritize in a fast-paced environment.
• Proven ability to handle pressure with time constraints, while simultaneously maintaining multiple responsibilities efficiently and accurately.
• Highly motivated and resourceful self-starter with a positive attitude.
• Ability to work independently and as part of a team.
• Cultural competence and the ability to thrive in a diverse environment.
• Currently pursuing an undergraduate or graduate degree from an accredited college or university.

Responsibilities

• Provide all guests with a positive first impression of the Indianapolis Motor Speedway by offering superior, individualized guest service.
• Communicate effectively with guests via telephone, face-to-face and email to establish their needs efficiently and provide accurate information regarding all IMS events.
• Provide exceptional customer service to all internal and external customers.
• Aid guests with the purchase and distribution of tickets, parking, and any additional products through communication with customers via in-person, telephone, and email.
• Handle cash, check, and credit card payments responsibly and accurately, with the ability to balance monies by batch to submit to Financial Coordinator.
• Ability to be flexible and effectively explain tickets, products, and events to consumers.
• Accurately operate IMS computer ticket system (SCORE) to process daily ticket orders and payments for packaging and fulfillment of all event tickets.
• Pull, package, and prepare all products for mailing orders for all events.
• Accurately maintain confidential customer and business information.
• Operate and maintain remote ticket locations during event times as assigned.
• Other projects as assigned.

Benefits

• Opportunity to serve as an ambassador for the Indianapolis Motor Speedway and Indy 500.
• Access to developmental programming and networking events.

What This Job Offers

• Career Level: Intern
• Industry: Motor Vehicle and Parts Dealers
• Education Level: Bachelor's degree