Ticket Office Supervisor

Legends • Sanford Center - Bemidji, MN

80d • $16 - $17

About The Position

The Ticket Office Supervisor is a part-time lead responsible for supervising part-time ticket sellers at the box office. This role includes performing box office duties during non-event times, such as group sales, consignment, comp tickets, and reporting. The supervisor will open and close the box office as necessary, prepare seller briefings, serve as the first point of contact for ticket resolution, and provide excellent customer service to patrons.

Requirements

• A minimum of 2 years' experience in a supervisory role.
• Experience in a Box Office role.
• Computer skills including Ticketmaster and AXS ticketing systems (preferred but not essential).
• Must be highly organized with the ability to multi-task and complete assigned tasks in a timely manner.
• Work with a sense of urgency and priority.
• Ability to work independently and as part of a team.
• Strong interpersonal and customer service skills.
• Must be available nights and weekends.
• Ability to interact with all levels of staff, including management and clients.

Nice To Haves

• BA/BS Degree Preferred.
• Proficient PC skills including Internet Explorer, Outlook, MS Office Excel and Word.

Responsibilities

• Open/Close box office as necessary.
• Prepare the seller briefing and assigned windows on event nights, arriving prior to sellers call time.
• Serve as first point of contact for ticket resolution for sellers and patrons on event nights.
• Sell tickets to events via Ticketmaster or AXS as needed.
• Provide excellent customer service to all patrons.
• Set an example and serve as a leader to all ticket sellers.
• Process ticket orders (group, consignment, comps, sales) and send reports via Ticketmaster / AXS ticketing systems.
• Perform other duties and responsibilities as assigned by the Ticket Office management staff.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Food Services and Drinking Places
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees