Ticket Office Representative - Mandalay Bay

MGM Resorts International

87d • $16

About The Position

Join our vibrant team at Mandalay Bay as a Ticket Office Representative and be part of creating unforgettable guest experiences! You’ll play a key role in delivering exceptional service, exceeding expectations in every interaction, and handling cash transactions with accuracy. Additional responsibilities include assisting with guest inquiries, verifying tickets for entry, and providing service recovery when needed. Working at Mandalay Bay’s showroom, you’ll thrive in a fast-paced, energetic environment where each day brings new opportunities to make a positive impact. Bring your enthusiasm and be part of the excitement and world-class entertainment that defines Mandalay Bay!

Requirements

• Must be 18 years of age or older
• Must be able to work various shifts, including weekends and all holidays
• Six (6) months of Box Office, Theater and/or Ticketing experience preferred
• Previous guest-facing customer service and cash handling experience preferred

Responsibilities

• Sell, upsell, and cross-sell tickets for shows, events, exhibits, and attractions across all properties
• Process orders and will-call while providing prompt, courteous service
• Accurately handle and balance a cash drawer, processing ticket sales with various payment types
• Answer guest questions and provide detailed information about property facilities, services, and event details
• Verify tickets before entry into events and exhibits
• Answer multi-line telephones using proper etiquette

Benefits

• Free meals in our Mandalay Bay employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development opportunities through employee programs and network groups
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees