Ticket Office Representative - Mad Apple - New York New York
About The Position
Join our vibrant team at New York-New York as a Ticket Office Representative and play a key role in creating unforgettable guest experiences! You’ll be responsible for delivering exceptional guest service, exceeding expectations in every interaction, and handling cash transactions with accuracy. Additional responsibilities include assisting with guest inquiries, verifying tickets for entry, and providing service recovery when needed. Working at NYNY’s dynamic entertainment venues, you’ll enjoy a fast-paced, lively environment where every day brings new opportunities to make a positive impact. Bring your enthusiasm and be part of the excitement and energy that make New York-New York a one-of-a-kind destination!
Requirements
- Must be 18 years of age or older
- Detail oriented, takes initiative, flexible and able to multi-task
- Must be able to work various shifts, including weekends and all holidays – Box Office Operations range from 11:00 AM – 1:00 AM daily
- Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
Nice To Haves
- Prior Box Office, Theater and Ticketing System experience preferred
Responsibilities
- Sell, upsell, and cross-sell tickets for shows, events, exhibits, and attractions across all properties
- Process orders and will-call while providing prompt, courteous service
- Accurately handle and balance a cash drawer, processing ticket sales with various payment types
- Answer guest questions and provide detailed information about property facilities, services, and event details
- Verify tickets before entry into events and exhibits
- Answer multi-line telephones using proper etiquette
Benefits
- Free meals in our New York New York employee dining room
- Free parking on and off-shift at all MGM Resorts properties
- Health & Income Protection benefits (for eligible employees)
- Professional and personal development opportunities through employee programs and network groups
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
