Ticket Office Lead (Pool)

California State University System • Northridge, CA

71d • $21 - $31 • Remote

About The Position

CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you've come to the right place. Learn more: https://www.csun.edu/about-csun.

Requirements

• Equivalent to three years of full-time, general office clerical work.
• Equivalent to full-time college or university education/vocational school training in business or job-related field may be substituted for up to two years of the required experience on a year-for-year basis.
• Experience in administrative work providing audience or patron services, providing performing arts support functions, or in a theatre-related setting preferred.
• Ticket Office experience and Current Red Cross certification in CPR and First Aid are preferred.

Nice To Haves

• Knowledge of theatre etiquette, standards and protocol, performing arts center and university facilities and/or policies.
• Working knowledge of Microsoft Office applications (i.e. Word and Excel).

Responsibilities

• Assist the Ticket Office Supervisor in all phases of ticket office operations.
• Oversee and provide instruction to Ticket Office Associates.
• Complete high-level tasks such as subscription renewal and processing tele-sales orders.
• Oversee pooled ticket office staff in day-to-day operations including scheduling staff and overseeing staff clocking in and out.
• Oversee select CSUN performances on the night of show.
• Lead the processing of tele-sales orders, often in collaboration with external vendor.
• Perform other duties as assigned.

Benefits

• The anticipated HIRING RATE is $21.50 per hour.
• The salary range for this classification is: $21.23 - $31.25 per hour.
• This is a Temporary position; end date to be determined.
• The individual hired for this role will physically work on-campus in Northridge.

What This Job Offers

• Industry: Educational Services
• Number of Employees: 5,001-10,000 employees