Ticket Office Assistant

University of Texas at Austin • Austin, TX

96d • $15

About The Position

Texas Athletics will define what it means to be the world's best intercollegiate athletics program, instilling passion, knowledge, and character for all student-athletes to compete to win, to succeed academically, to achieve their dreams in life, and to contribute to society. Our mission is to prepare students to win with integrity-in academics, in athletics and in life. The Texas Athletics Ticket Office is looking for individuals to provide a quality customer service experience while assisting customers with ticket sales and mobile resolution.

Requirements

• High school diploma or GED
• Must be available for varied hours, including but not limited to – mornings, afternoons, evenings, and weekends
• Must have computer skills and experience
• Demonstrate ability to take and accurately follow instructions
• Must be able to maintain a friendly, service attitude at all times
• Must be authorized to work in the U.S.
• Relevant education and experience may be substituted as appropriate

Nice To Haves

• Previous work experience in ticketing operations
• Knowledge of Paciolan ticketing system a plus

Responsibilities

• Build and strengthen customer relations with fans of Texas Athletics
• Assist with daily inbound communication via phone, online chat, and email
• Take part in the programming, charging, and placing of ticketing pedestals and handheld scanner placements for athletics events
• Assist with daily email and troubleshooting for the Texas Sales & Service team
• Aide in ticketing system maintenance and projects
• Support with gameday ticket office duties as needed
• Other duties as needed

Benefits

• Competitive salaries
• Full benefits
• Extensive support network
• Collaborative working community

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED
• Number of Employees: 251-500 employees