Ticket Office Assistant - Athletics (Adjunct)

About the position

Grand Valley State University Athletics seeks a Ticket Office Assistant (Adjunct) for the 2025-2026 academic year. This is typically a two-year position renewed annually based on educational requirements and successful evaluation after the first year of employment. Position begins July 1, 2025.

Responsibilities

• Provide exceptional customer service in-person, over the phone, and via e-mail.
• Assist in ticket office sales, will call, and customer service duties at athletic events, including all home football games.
• Oversee ticket office student worker schedule (events and office hours).
• Assist with advance ticket sales including the execution of season ticket and group sales campaigns.
• Learn and develop expert knowledge of ticketing software (AudienceView) and the ticket sales process.
• Help train new student workers on ticket office policies and procedures.
• Keep ticket sales and attendance game reports updated for assigned sports. Setup and test ticket scanning at facility entrances.
• Work with Assoc. AD-Compliance and coaches on complimentary ticket lists/distribution and maintain accurate records.
• Coordinate passes for media and other special guests.
• Maintain a professional demeanor and appearance.
• Perform other duties as required/assigned by manager.

Requirements

• Valid driver's license. A MVR will be conducted upon hire.
• Experience with various computer software applications i.e. Microsoft Office.

Nice-to-haves

• Previous experience with ticket office sales
• Some college coursework

Benefits

• $15,000 ($1250 per month) for a 12-month appointment
• Full tuition waiver
• Parking pass