Ticket Experience Ambassador

MLB•Houston, TX

5d•Onsite

About The Position

As a Ticket Experience Ambassador, you will work out of the Ticket Sales and Service department to assist patrons in the comprehensive ticketing experience. Qualified individuals must be highly motivated with a passion to provide an excellent level of customer service to every fan being serviced. Individuals should be detail-oriented and genuinely enjoy interacting with and helping visitors of the ballpark. Friendly and outgoing personality, possessing both a technologically savvy, problem-solving mindset.

Requirements

Must possess the manual dexterity and visual acuity to fully utilize and execute the full functionality of “smart phones” and other mobile devices.
Possess the visual acuity to see, read and comprehend text, type, data and content on standard computer monitors, smart phones, screens, and documents.
Experience using online ticketing Apps and/or other software platforms.
Experience with and knowledgeable of the features, functions and effective usage of iPhones, Androids and related mobile or digital devices in professional environments.

Nice To Haves

Experience with Microsoft Office Software (Excel, Outlook, Word), and/or “browsers” such as Internet Explorer, Google Chrome, Safari, etc. preferred.

Responsibilities

Assist with mobile ticketing support on smartphone and tablet devices on Astro’s game days
Provide Ticket Operations assistance within each of the following gameday elements:
Assisting fans with day of game purchasing of Astros tickets
Instructing fans on downloading the MLB Ballpark app and accessing MLB accounts
Providing answers to frequently asked and unique mobile ticketing questions
Engage with fans and serve as the departments first level of support regarding mobile ticketing and admission into the ballpark
Assist with standard operational gameday preparation (ticket distribution, internal service support, external gameday fan experience support)
Provide solutions to incoming calls from fans regarding purchasing tickets, mobile technology and or other organizational related questions
Learn about the many products our organization has to offer to enhance our customer experience
Performs other duties as assigned