Ticket and Fan Services Academic Internship (Summer 2026)

Philadelphia Eagles•Philadelphia, PA

9d•Onsite

About The Position

The Philadelphia Eagles are regarded as one of the most storied franchises in the National Football League. Under Chairman and CEO Jeffrey Lurie’s leadership, the organization is committed to excellence. The Eagles are globally recognized for their progressive and strategic approach off the field, serving as a powerful example within the sports industry. By leveraging their star power to support innovative autism research and care programs, youth football initiatives, social justice efforts, sustainability measures, and more, the team’s legacy has been built on inspiring a global community of Eagles fans. Lincoln Financial Field is home to the Super Bowl LII and LIX champions and offers guests a first-class experience in a safe, clean, and friendly environment. It has become one of the world’s most admired stadiums due to its commitment to the fan experience. Members of the organization are empowered to lead with passion, dedication, and creativity, while being aligned on a clear vision set by core values. The cross-functional collaboration in the building has helped establish a winning culture, positioning the Philadelphia Eagles as one of the industry’s leading sports franchises. Ticket & Fan Services Academic Intern – Summer 2026 The Ticket & Fan Services Intern will learn the intricacies of an NFL Ticket Operations, Season Ticket Member Experience and Fan Services Department while strengthening their professional attributes. To participate in this internship, students must be able to receive credit from their college or university and have full time availability Monday through Friday 9:00AM – 5:00PM as well as weekends and select holidays. We are hiring two different groups of interns (Ticket Operations/Season Ticket Member Experience Interns or Game Day Staff Operations Interns) for this internship. The groups will be determined based on experience as well as interest. This internship will start May 2026 and run through August 2026.

Requirements

Must be able to receive academic credit
Must have full time availability
Availability to work evenings, weekend events, and holidays when necessary
Customer service experience
Excellent verbal, written, and interpersonal communication skills required

Responsibilities

Assist with incoming calls and emails to the Ticket Office and assist visitors at the ticket windows both during the week and on event days
Manage and maintain customer and season ticket member accounts
Learn and use the Archtics ticketing system for account updates and management
Assist with data entry including SBL information, customer information, and financial information
Assist ticket managers with all non-Eagles events including event set-up, ticket on-sales, and distribution
Assist in the response of fan suggestions, questions, complaints or comments via phone and email
Assist in operational support of Guest Services locations
Support the lost and found program, including logging, returning and donating items
Work all exclusive Season Ticket Member events as well as all Eagles games and any other special events held at Lincoln Financial Field
Assist staff within the Ticket Operations, Fan Services, and Season Ticket Member Experience Departments with day-to-day operations
Serve as front desk support at the NovaCare Complex by welcoming visitors, coordinating visitor sign-ins, and handling incoming calls to the front office
Assist with day-to-day Game Day Staff communication via phone and email
Analyze employee feedback to identify areas of improvement
Become proficient in ABI MasterMind program and assist in updating event schedules and employee files for Game Day Staff
Assist with event day preparation, including organizing materials, equipment, and uniforms
Assist with the Lincoln Financial Field Linc Legends Incentive Program
Support the Fan Experience and Game Day Staff Experience team with planning,logistics, and execution of Game Day Staff Hiring, Game Day Staff Trainings, Game Day Staff Appreciation Days, and Game Day Staff Post-Season Party
Work all events at Lincoln Financial Field as well as Game Day Staff related events