Ticket Agent
About The Position
The Denver Center for the Performing Arts (DCPA) is one of the largest non-profit theatre organizations in the nation, presenting Broadway tours and producing theatre, cabaret, musicals, and innovative, immersive experiences. Through these experiences and alongside our robust Education program, we engage hundreds of thousands of visitors each year. The DCPA’s workforce includes more than 300 employed team members in non-union and union positions (in partnership with seven unions). In addition, we employ hundreds of artists and contractors annually. We have a strong volunteer program which includes more than 300 volunteers. Our Mission: “We engage and inspire through the transformative power of live theatre.” Culture Statement For more than 40 years, creativity and community have been the foundation of the Denver Center for the Performing Arts’ success. As a leading cultural organization in the Rocky Mountain West, we are actively participating in a cultural evolution of belonging and anti-racism. Our commitment to reflect the diversity and priorities of our community — in our workplace, audience and programming — has never been more present. We believe that the theater can transform us — and be transformed by us. We invite you to be part of our Team. Job Purpose Provide excellent customer service to our patrons and guest through the sale of tickets, outbound calls and assisting with ticket information, including cross and up-selling of tickets by phone, at the ticket counter and out night of show venues. Distribution of information about and pertaining to the DCPA and other client partners. General office duties including but not limited to: filing, data entry, processing of tickets and assisting subscription staff.
Requirements
- High School graduate or GED required, college coursework preferred.
- Strong sales background and experience providing superior customer service in person and over the phone.
- Excellent phone etiquette, communication skills, and problem solving abilities.
- Previous experience working in a box office environment and experience with ticketing systems preferred.
- Expert experience with PCs and Microsoft Office.
- Previous experience working in a fast paced team environment and customer service environment preferred.
- Must work flexible schedules, including availability to work evenings, weekends and holidays.
Nice To Haves
- Bilingual in English/ Spanish is preferred.
Responsibilities
- Provide outstanding customer service to our patrons and guests.
- The sale of tickets and assistance with ticket information, by phone, walk up ticket counter and at the night of show venue.
- The distribution of information about and pertaining to the DCPA and other client partners at ticket counter and out bound courtesy calls.
- General office duties; filing, data entry, labeling/stuffing envelopes, processing of tickets, assisting subscription staff.
Benefits
- Medical, Dental, Vision, Disability, Flexible Spending Accounts, Life Insurance and Pet Insurance
- Time off benefits including sick days, vacation days and paid holiday
- Retirement benefits for this position are managed by the IATSE Local B7 union plan.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
