Ticket Agent

Herzog•Albuquerque, NM

About The Position

Herzog Transit Services, Inc. is currently seeking a Full-time Ticket Agent for the New Mexico Rail Runner in Albuquerque, NM to join our team. Ticket Agents are responsible for fare and revenue collections on board the New Mexico Rail Runner Train system. Ticket Agents will be based out of Albuquerque and weekend work may be required. Duties and Responsibilities: This is a non-exhaustive overview of the job duties for this position. Provide excellent customer experience. Communication with Customer Service. Making on board announcements regarding service disruptions or delays. Assisting passengers with train/bus schedules. Assisting passengers with ticket purchases both cash and credit. Reconcile daily train fare ticket sales. Picking up and discarding used newspapers, litter and debris. Reporting any safety or security concerns to the Transportation Department. Assisting with busing for special events or service interruptions. Operating a company vehicle to transport crews. Regular and consistent engagement, participation and promotion of Herzog’s Culture and its essential behaviors are a requirement for this position. Regular and predictable attendance and punctuality are a requirement for this position. Other duties as assigned.

Requirements

High school diploma or equivalent.
Must have a valid driver’s license
Subject to pre-employment background check and motor vehicle report review.
Maintain valid driver’s license and endorsements as required per position.
Subject to pre-employment physical, medical evaluation, and drug screen due to the safety sensitive nature of this position.
Successfully complete and maintain any required safety certification and testing on an annual basis.

Nice To Haves

Familiarity with The New Mexico Rail Runner Express train service and local area (to provide directions to passengers) is preferred.

Responsibilities

Provide excellent customer experience.
Communication with Customer Service.
Making on board announcements regarding service disruptions or delays.
Assisting passengers with train/bus schedules.
Assisting passengers with ticket purchases both cash and credit.
Reconcile daily train fare ticket sales.
Picking up and discarding used newspapers, litter and debris.
Reporting any safety or security concerns to the Transportation Department.
Assisting with busing for special events or service interruptions.
Operating a company vehicle to transport crews.
Regular and consistent engagement, participation and promotion of Herzog’s Culture and its essential behaviors are a requirement for this position.
Regular and predictable attendance and punctuality are a requirement for this position.
Other duties as assigned.