Ticket Agent GETS

Patriot Rail • Gettysburg, PA

252d

About The Position

This position meets/greets the public, answers questions in a knowledgeable, courteous manner.

Requirements

• Proven customer service experience
• Friendly, courteous phone demeanor
• Excellent communication skills
• Cash management/POS experience helpful
• Ability to multi-task efficiently & effectively
• Work both independently and as a team
• Ability to think through problems and come up with solutions
• Ability to learn/operate a Point of Sale system
• Must be proficient in MS Word and Excel programs and multi-task effectively with strong attention to detail.
• Self-motivation and the ability to work with minimal interference
• Valid Driver's License
• Certified or willing to obtain certification in First Aid/CPR/AED.
• Must pass background check including criminal and financial.
• Must pass pre-employment physical and drug screen.

Responsibilities

• Daily batching; ticketing, verifying special requests, processing documents and reservations.
• Answering phones and taking phone reservations.
• Provide information and offer additional services to guests to enhance their experience with Gettysburg Scenic Railway.
• Greets arriving guests and walk-up customers. Make reservations as needed.
• Follow all cash handling policies and procedures.
• Call customers to advise of event changes and/or cancellations; as may periodically be required.
• Respond to customer inquiries with accurate up-to-date information.
• Provide superior customer service.
• Maintain a current working knowledge of all events, services, and procedures by reviewing event information sheets and posted or verbal communication.
• Provide First Aid/CPR/AED in the event of emergencies.
• Strong customer service skills with the ability to resolve customer conflicts, should they arise.
• Read, write and communicate effectively with co-workers and the general public.
• Deal professionally, courteously and tactfully with the public and coworkers.
• Flexibility to work nights, weekends and/or holidays when needed, particularly during the Fall peak season.
• Light administrative duties.
• Additional duties as assigned.

What This Job Offers

• Industry: Rail Transportation
• Number of Employees: 501-1,000 employees