About the position
This position meets/greets the public, answers questions in a knowledgeable, courteous manner.
Responsibilities
- Daily batching; ticketing, verifying special requests, processing documents and reservations.
- Answering phones and taking phone reservations.
- Provide information and offer additional services to guests to enhance their experience with Gettysburg Scenic Railway.
- Greets arriving guests and walk-up customers. Make reservations as needed.
- Follow all cash handling policies and procedures.
- Call customers to advise of event changes and/or cancellations; as may periodically be required.
- Respond to customer inquiries with accurate up-to-date information.
- Provide superior customer service.
- Maintain a current working knowledge of all events, services, and procedures by reviewing event information sheets and posted or verbal communication.
- Provide First Aid/CPR/AED in the event of emergencies.
- Strong customer service skills with the ability to resolve customer conflicts, should they arise.
- Read, write and communicate effectively with co-workers and the general public.
- Deal professionally, courteously and tactfully with the public and coworkers.
- Flexibility to work nights, weekends and/or holidays when needed, particularly during the Fall peak season.
- Light administrative duties.
- Additional duties as assigned.
Requirements
- Proven customer service experience
- Friendly, courteous phone demeanor
- Excellent communication skills
- Cash management/POS experience helpful
- Ability to multi-task efficiently & effectively
- Work both independently and as a team
- Ability to think through problems and come up with solutions
- Ability to learn/operate a Point of Sale system
- Must be proficient in MS Word and Excel programs and multi-task effectively with strong attention to detail.
- Self-motivation and the ability to work with minimal interference
- Valid Driver's License
- Certified or willing to obtain certification in First Aid/CPR/AED.
- Must pass background check including criminal and financial.
- Must pass pre-employment physical and drug screen.
