Thrift Store Floor Lead

Union Rescue Mission•Covina, CA

About The Position

Under the supervision of the Thrift Store Manager, the Thrift Store Floor Lead is responsible for the inspection, pricing, and overall rate of production of goods by the crew.

Requirements

High school diploma or equivalent.
Must have a minimum of 1 year of Thrift Store operation experience, preferably as a Pricer or retail experience.
Forklift Operator Certification, required.
Ability to communicate effectively both orally and in writing.
Must have a working knowledge of Microsoft Office.
Must have a strong work ethic and be able to work at a fast pace.
Must be detail oriented, have strong customer service and organizational skills.
Must have strong time management skills and ability to multi-task in a high-volume environment.

Nice To Haves

Fluency in Spanish, both verbal and written, a plus.

Responsibilities

Make sure all customers are greeted in a timely manner.
Assist customers in merchandise selections and answers questions.
Ensures all cashiers & Floor Associates are providing the best customer service.
Manage fitting rooms.
Must be able to palletize pallets.
Must be able to move pallets over 500 pounds.
Will load and unload merchandise from trucks.
Will unload furniture, pallets, and boxes.
Must have a basic understanding utilizing social media.
Understanding of basic social media platforms and posting capabilities, social management services (communication with customers/volunteers), including graphic design.
Inspect and price goods according to price brackets.
Assist store management with overseeing production crew.
Open and close production area, as needed.
Open and close the building.
Check sales floor daily for lean and full areas.
Assist sorters, production staff, and floor associates, as needed.
Record production numbers daily (i.e., carts, units, etc.).
Assist management with general store operations relating to: Merchandising, Inventory Control and Staff Training.
Communicate regularly with management about store issues.
Actively engage customers on floor sales to increase donations and merchandise sales to ensure monthly revenue goals are met.
Provide excellent customer service by greeting and assisting customers and donors; and responding to customer inquiries/complaints.
Assist with the promotion of repeat business and word-of-mouth advertising by building excellent customer relations.
Ensure employees, CLDP and volunteers are properly trained in store operations and procedures.
Ensure the physical maintenance, cleanliness, and attractiveness of store and displays.
Enforce and maintain safety and cleanliness including health and security policies and procedures.
Conduct other tasks and projects as assigned by the Store Manager.
Commitment to URM mission, vision, and core values.
Encourage guests in their faith and growth in Jesus Christ.