THP Program Director

Florence Crittenton Services of Orange County Inc•Norwalk, CA

About The Position

The THP Director is responsible for the overall operation, supervision, and regulatory compliance of Crittenton’s Transitional Housing programs, including THP–NMD and THP–Plus in LA and OC. For THP–NMD, the position serves as the Program Administrator and, when designated, the Social Work Supervisor, consistent with Title 22 requirements. For THP–Plus, the position provides program-level leadership and oversight. The THP Manager does not carry a caseload and focuses on program management, staff supervision, housing oversight, and coordination with County partners to ensure services are delivered safely, effectively, and in accordance with applicable standards.

Requirements

A Master’s Degree in Social Work, Social Welfare, Marriage and Family Counseling, Child Psychology, Counseling Psychology, Clinical or Educational Psychology, Education with a counseling emphasis, or a related behavioral science and at least one (1) year of administrative or supervisory experience over staff providing direct services to children or youth; or
A Master’s Degree in a behavioral science and at least two (2) years of experience as a social worker in an agency serving children or youth; or
A Bachelor’s Degree in a behavioral science and at least three (3) years of full-time paid experience providing or supervising case management services to transitional-age youth and/or foster/probation youth.
Must successfully clear DOJ and FBI fingerprint checks.?
Must be cleared by ORR.
Must be at least 21 years of age.?
Valid California driver’s license and current auto insurance.?
Travel to participants apartments, county meetings, and programs offices as needed.

Responsibilities

Provide overall leadership and oversight of THP–NMD and THP–Plus programs, ensuring operations align with Title 22 licensing regulations, County requirements, and established agency policies.
Acquire, maintain, and model knowledge of the Continuum of Care, trauma-informed and strength-based practices, and ensure these approaches are reflected in daily operations and staff practice.
Recruit, interview, hire, train, supervise, evaluate, and dismiss program staff; plan, assign, and direct work; provide timely performance feedback; and address performance issues in accordance with agency policy.
Design and administer staff development activities, including onboarding, ongoing training, and coaching to strengthen documentation quality, compliance, and service delivery.
Establish and monitor key performance indicators (KPIs) related to staffing ratios, documentation timeliness, referral timelines, housing stability, NSP/TILP compliance, and other program outcomes; use data to identify trends and drive improvement.
Oversee timely and accurate completion of required documentation, including NSPs, STEP–TILPs, progress notes, incident reports, admission/discharge records, and other County-required forms.
Ensure participant files are audit-ready at all times through routine internal file reviews; coordinate and respond to external County and licensing audits, inspections, and corrective actions as needed.
Develop, implement, and maintain program policies and procedures; review and interpret applicable statutes, regulations, and County guidance to ensure ongoing compliance.
Address participant complaints and appeals consistent with grievance procedures and participant rights; ensure issues are resolved appropriately and documented.
Coordinate staffing schedules and coverage to maintain required presence and continuity of services; approve time-off requests and ensure back-up coverage.
Collaborate with other program leaders to ensure interdepartmental coordination and integration of housing, case management, and mental health functions.
Provide supervisory consultation and guidance to staff during business hours and participate in on-call consultation as required to support staff decision-making and participant safety.
All other duties as assigned.