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The Third Party Processing Coordinator is a pivotal role within Gold Star Mortgage Financial Group, responsible for overseeing the quality initiatives related to the Loan Processor function. This position entails a comprehensive review and analysis of monthly loan processing quality reports to ensure that all loans are processed efficiently, effectively, and in a timely manner. The Coordinator will also play a crucial role in training both new and existing loan processors, ensuring that they adhere to internal quality policies and procedures. This includes providing proactive customer service by communicating with clients to gather necessary documentation, ordering title work, and submitting loans to underwriting. In addition to these responsibilities, the Processing Coordinator will facilitate monthly processing conference calls, address inquiries through the Branch Support helpline, and stay updated on changes in company policy, mortgage regulations, and industry best practices. The role requires a proactive approach to training and communication, as the Coordinator will partner with department managers to maintain the quality of loan processing across the organization. The position may also involve travel to train new loan processors as needed, making it essential for the Coordinator to be adaptable and willing to engage with various teams nationwide. Overall, the Third Party Processing Coordinator is integral to ensuring that Gold Star maintains high standards in loan processing, contributing to the overall success and efficiency of the branch support operations.
