Third-Party Help Desk Specialist II

Albertsons Companies • Boise, ID

101d • $22 - $30

About The Position

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Requirements

• Licensed/certified technician or minimum 2 years of retail pharmacy or equivalent experience preferred.
• High School diploma or equivalent required.
• Problem-solving abilities and attention to detail.
• Familiarity with multiple pharmacy software systems a plus.
• Excellent customer service skills.
• Knowledge of Third-Party processing and NCPDP Industry Standards preferred.
• Proficient in Microsoft Office (Excel, Word, Outlook, Teams).
• Excellent written and verbal communication skills.
• Strong follow-through skills with focus on problem resolution.
• Ability to multi-task and prioritize workload.
• Readily adapts to new systems and processes.

Responsibilities

• Serve as a direct resource for pharmacies in resolving Pharmacy Third Party claims processing issues.
• Assist pharmacy staff on billing procedures.
• Troubleshoot and determine the source of a Third-Party problem.
• React to issues in a timely manner and follow up with resolutions to pharmacies.
• Educate pharmacy staff on billing procedures.
• Answer pharmacy calls about Third-Party billing and assist retail pharmacies.
• Document calls into a proprietary call management system for resolving, escalating, tracking, and reporting of Third-Party billing issues.
• Act as a liaison between pharmacies and insurance plans to resolve prescription billing issues.
• Provide service to pharmacies with flexibility in shift schedule to include evenings and Saturdays.
• Assist other departments with specific projects as assigned.
• Cross-train in other areas within the department.
• Understand and respond to internal edits to ensure accurate and compliant billing.
• Troubleshoot and communicate pharmacy billing and procedural issues to other internal departments.
• Simultaneously work with multiple applications and programs to assist stores in locating or adjusting billing information.
• Set priorities, plan, and coordinate work activities to manage time and resources effectively.

Benefits

• Competitive wages paid weekly.
• Associate discounts.
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!).
• Time off (vacation, holidays, sick pay).
• Leaders invested in your training, career growth and development.
• An inclusive work environment with talented colleagues who reflect the communities we serve.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED