Third Party Help Desk Asst. Manager

Albertsons Companies • Itasca, IL

7d • Onsite

About The Position

At Albertsons Companies, we are looking for someone who’s not just seeking a
job, but someone who wants to make an impact. In this role, you’ll have the
opportunity to lead, innovate, and contribute to the growth of a company that
values great service and lasting customer relationships. This position offers
the chance to work in a fast-paced, dynamic environment that’s constantly
evolving.

Purpose: 
The Third-Party Pharmacy Help Desk Assistant Manager ensures timely and accurate
support for pharmacies regarding third-party billing and procedural inquiries.
This role leads a team of eight coordinators, providing coaching, development,
and guidance to maintain high service standards across more than 1,700 pharmacy
locations.

Requirements

• High school diploma required
• Proficiency in Microsoft Office (Excel, Access, Outlook, etc.)
• Strong customer service and communication skills
• Ability to work collaboratively and adapt to frequent changes
• Strong organizational and time management abilities
• Ability to follow written and verbal instructions
• Solid decision-making skills and attention to detail

Nice To Haves

• Pharmacy Technician experience preferred
• Third-party/managed care experience preferred
• Leadership or training experience preferred
• Knowledge of third-party processing and NCPDP standards preferred

Responsibilities

• Serve as the primary contact for complex third-party billing questions.
• Monitor agent calls and provide constructive, quality focused feedback.
• Develop and manage staffing schedules to ensure adequate business coverage.
• Create and maintain training materials and resources to support issue resolution.
• Prepare performance reports and updates for management.
• Partner with internal departments to escalate and resolve critical issues.
• Analyze call and ticket data to identify volume trends and areas for improvement.
• Maintain strong working knowledge of core departmental systems (e.g., Cisco IP Communicator, ServiceNow, Day tech, EPS).
• Provide thorough follow-up with internal partners, vendors, and PBM/plan contacts.

Benefits

• Competitive wages paid weekly
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay).
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED