Third Party Credit Representative

Macy's • Mason, OH

397d • $31,200 - $43,680

About The Position

The Third-Party Credit Representative at Macy's is responsible for auditing payment transactions, managing third-party documentation, and resolving credit card disputes. This role requires strong analytical skills to ensure compliance with policies and procedures while maintaining effective communication with vendors and internal teams. The representative will also track tasks, analyze reports, and support department management as needed.

Requirements

• High School diploma or equivalent.
• 1-2 years of related experience.
• Strong auditing abilities to ensure consistent processing and compliance.
• Clear, concise communication for interacting with vendors, banks, and internal teams.
• Technical proficiency in Microsoft Office Suite, particularly Excel, Word, and PowerPoint.
• Ability to solve complex problems and efficiently organize tasks.

Nice To Haves

• Experience in customer service or finance-related roles.
• Familiarity with database management.

Responsibilities

• Process, research, and respond to third-party credit card disputes.
• Audit keyed payment transactions performed in stores to ensure consistent processing and compliance with policies and procedures.
• Track and log completed work items.
• Enter new and completed items into the third-party database.
• Assist Department Management as needed.
• Respond to incoming emails and calls from third-party vendors and banks.
• Analyze audited information and reports to help identify trends.
• Maintain relationships with stores concerning transactions.
• Maintain regular, dependable attendance and punctuality.

Benefits

• Competitive pay and benefits rooted in principles of equity.
• Performance incentives and annual merit review.
• Merchandise discounts.
• Health and Wellness Benefits across medical, dental, vision, and additional insurance.
• Retirement Savings Plan with 401k match opportunity.
• Employee Assistance Program (mental health counseling and legal/financial advice).
• Resources for continuous learning, career growth, and leadership development.
• 8 paid holidays.
• Paid Time Off (first year prorated depending on start date).
• Tuition reimbursement program.
• Guild education benefit funds covering 100% of tuition, books, and fees in designated programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: General Merchandise Retailers
• Education Level: High school or GED
• Number of Employees: 10,001+ employees