Third Party Claims Representative

Fleet Response•Hudson, OH

1d•Hybrid

About The Position

The Third-Party Claim Specialist plays a key role in supporting the end-to-end management of third-party claims. Working closely with Sr. Claim Representatives, this position helps ensure claims are processed accurately, efficiently, and in alignment with both client expectations and internal service standards. This is an entry-level opportunity ideal for someone looking to build a career in claims, insurance, or fleet services. Strong communication skills, attention to detail, and a customer-first mindset are key to success in this role.

Nice To Haves

2–4 years of experience in claims handling, customer service, fleet management, or a related field. (An associate degree is a plus but not required.)
Excellent verbal and written communication skills
Proficient in Microsoft Office and claims systems
Strong problem-solving, organization, and follow-through
Ability to manage competing priorities in a fast-paced environment
Demonstrated professionalism and team-oriented mindset
Ability to obtain and maintain insurance/adjuster licensing as required in applicable states.

Responsibilities

Assist Sr. Claim Representatives with managing third-party claims from set-up to resolution.
Communicate with claimants and clients to provide timely updates and gather required documentation.
Coordinate and monitor vehicle repairs and rental reservations, ensuring processes align with client parameters.
Document all claim activity accurately and clearly in the claims management system.
Process and handle payments accurately and timely.
Support cost control by proactively managing open inventory and addressing delays.
Respond to claim-related inquiries from clients, vendors, and internal team members.
Manage follow-ups, emails, and action items daily to prevent backlogs and improve cycle time.
Display empathy, professionalism, and confidence when handling claimant or client calls.
Collaborate with peers and leadership to contribute to a positive and productive team environment.
Maintain availability to answer phones and respond to escalations as needed.
Accept and act on coaching, feedback, and development opportunities.