Third Party Billing Coordinator

North Carolina State University • Raleigh, NC

68d

About The Position

The University Cashier's Office is a large and complex department responsible for institution wide activity. The department has frequent contact with students, parents, and academic and administrative departments across campus, as well as non-university companies and state agencies. Annually, the department processes more than $55 million in deposits for campus departments and is responsible for the billing and collection of more than $690 million for student tuition, fees, and other charges. The staff in the Cashier's Office serves a population of nearly 39,000 students and over 9,000 employees. Maintenance of an effective system to process departmental deposits and a highly accurate, transparent system of student financial records is critical to the cash flow of the University.

Requirements

• Bachelor's degree; or an equivalent combination of training and experience.
• All degrees must be received from appropriately accredited institutions.

Nice To Haves

• Proven analytical and problem-solving skills to review accounts, identify issues, and determine appropriate resolutions.
• Customer service background with the ability to communicate complex financial or policy-related information clearly and professionally to students, sponsors, and University staff, both verbally and in writing, while maintaining excellent organization and written communication skills.
• Experience with PeopleSoft Student Financials.
• Knowledge of third-party billing processes, including invoice creation and assisting students with sponsorships.

Responsibilities

• Coordinating and maintaining third-party sponsorship contracts and billing through multiple vendor portals.
• Processing student account payments, refunds, and adjustments.
• Monitoring outstanding receivables and following up to meet institutional performance benchmarks.
• Providing professional and responsive customer service to students and third-party organizations.
• Ensuring accurate documentation and reporting in compliance with internal and external requirements.
• Serving as a liaison between sponsors, students, and University departments to resolve account-related issues.
• Adapting quickly between primary and support responsibilities to maintain efficient operations within the University Cashier's Office.
• Providing backup as a Student Accounts Specialist during peak periods or staffing shortages.
• Participating in at least one professional development or training session annually.
• Assisting management with special projects as assigned.
• Performing additional responsibilities as needed to support departmental goals.

Benefits

• Medical, Dental, and Vision
• Flexible Spending Account
• Retirement Programs
• Disability Plans
• Life Insurance
• Accident Plan
• Paid Time Off and Other Leave Programs
• 12 Holidays Each Year
• Tuition and Academic Assistance
• Childcare benefits
• Wellness & Recreation Membership
• Wellness Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: Bachelor's degree