Thermal Spray Service Lead

Empire Southwest•Mesa, AZ

10h•$40 - $67•Onsite

About The Position

Accept responsibility for assigned service areas. Exercise leadership control of assigned shift(s). Direct personnel to perform related support activities. Appraise assigned employees’ performance. Meet production schedules. Maintain area equipment and tools. Coordinate jobs between shifts and with other departments. Assist in handling client calls. Solve workflow and procedural problems. Provide failure analysis and technical information support as needed.

Requirements

Must have interpersonal and communication skills sufficient to oversee, motivate, direct, train, and evaluate people and to write reports.
Must be able to organize jobs into a logical operational sequence and provide leadership to assigned technicians.
Must be able to utilize diagnostic equipment to evaluate problems and make repair decisions.
Must know and be able to use EMPIRE and Caterpillar Service Systems, procedures, and publications.
Must have acceptable attendance to meet all company standards and requirements.
Must have extensive technical knowledge of CAT machine components and systems in order to troubleshoot problems and train others.
Knowledge of thermal spray processes and related metal properties (HVC, TWA, Powder Combustion) is a critical requirement of this position.
Knowledge and experience of a machine shop environment is a must.
Ability to accurately use multiple precision measuring instruments is a critical requirement of this position.
Ability to evaluate repairs and give accurate job lead times/pricing is a must.
Highly effective communication skills both verbally and written to internal and external Empire clients.
Ability to quickly learn database systems Empire internal as well as basic Excel, Word, Outlook.
Ability to lead by example as well as give clear direct instructions on daily management, colleagues, and direct reports.
Ability to read and decipher blueprints, sketches, and drawings both metric and standard is a critical requirement of this position.
Must be able to perform and lead at a high level in a team environment.
Must have mechanical experience/background and prepared to discuss.
Must be able to troubleshoot machines, TWA systems, ventilation systems, and other mechanical tools used in a salvage machine shop environment.
Strong drive for continuous improvement is a critical requirement of this position.
Ability to always work safely and lead teams to always work safely.
High school diploma or General Education Degree (GED).
Current driver’s license.
Strong technical background required.
Completion of TRAIN test evaluation.
Must be able to communicate (speak, read, comprehend, write) in English.

Nice To Haves

Knowledge of Salvage operations (industrial heavy equipment) experience preferred/knowledge of CAT equipment a plus
Scheduling experience a plus.
Managing financials in terms of product produced upwards of $200k monthly a plus.
Background utilizing forklifts, cranes, hoists a plus.
Background working with large and heavy components a plus.

Responsibilities

Directly supervises employees.
Prioritizes workflow and assign jobs to technicians.
Coordinates and schedules required work with other areas.
Communicates with clients as needed.
Operates within budgets, meeting standards for flat rates, bids, and estimates.
Conducts annual appraisals for assigned employees.
Controls repair job costs and keeps costs within budget.
Maintains records and data.
Create an environment of ownership and personal accountability where each person is responsible and accountable for their performance.
Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures, and standards.
Uses professional interpersonal skills to select, supervise, train, and develop subordinates.
Ensures assigned employees are trained, motivated and functioning according to their job descriptions.
Investigates possible re-work and warranty situations.
Determines proper repair methods.
Functions as a Service Technician to assist in meeting deadlines.
Maintains equipment and tools in work area; keep work area clean and safe.
Monitors and reviews all work orders in work area.
Obtains technical assistance in difficult and unusual conditions.
Performs other duties as assigned.
Works within and promotes corporate values.