Therapy & Wellness Coach - MTS Dulles Physical Therapy

Ochsner Health•Lafayette, LA

About The Position

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today! This job serves as a key member of the health care team. Assumes responsibility for the management of assigned coaching cases to ensure patients have ability to improve for the duration of their participation in the Wellness program. Using behavior change theory and motivational interviewing techniques, works together with the patient to identify and monitor progress on meaningful goals and lifestyle changes that will help patients develop healthier habits, leading to better health outcomes. Assists patients with program adherence by monitoring adherence to therapy and wellness appointments, testing and outcome collection, home exercise programs and other lifestyle factors. Responsible for identifying and providing information and education to patients about available health interventions to increase patient engagement, capability, and accountability. Coordinates with therapists, advance practice providers, nurses, physicians and other care providers, maintains documentation as required by law, and actively participates in special projects, as needed.

Requirements

Education Required - Bachelor’s degree in health, human services, pastoral care, education or related field
Work Experience Required – 5 years’ relevant experience
Certifications Required – Basic Life Support (BLS) Certification from the American Heart Association (AHA)
Must have computer skills and dexterity required for data entry and retrieval of information.
Effective verbal and written communication skills and the ability to present information clearly and professionally.
Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
Excellent organizational skills.
Ability to demonstrate strong communication and interpersonal skills.
Team player
Demonstrates good judgement and conflict resolution skills
Excellent interpersonal skills
Self-directed with ability to work independently under minimal supervision
Excellent skill at building rapport with patients and care teams
Must be able to work in a fast pace environment with the ability to juggle and prioritize competing tasks and demand
Ability to fulfill program needs at other sites, as needed.

Nice To Haves

Preferred - Master’s degree in health, human services, pastoral care or educational field
Preferred- Experience in health care, human services, customer service, education, fitness or marketing fields
Preferred - Health Coaching Certification by WellCoaches®, or actively pursuing

Responsibilities

Introduces Wellness program to patients/clients and schedules regular touchpoints, develops effective relationships to increase their motivation, capability, engagement and programmatic participation.
Provides patient/client education, information and encouragement regarding available health interventions including, diet, fitness, and goal setting to improve health outcomes based on individualized needs.
Manages records and provides appropriate documentation to track patient’s participation and outcomes. Ensures all outcome data is collected throughout and at end of program. Assists with report generation at program level.
Effectively works with Therapy Team, including providers to optimize participant outcomes.
Assists with interviewing potential candidates and training new hires.
Assists with additional departmental projects including development of presentations and education material.
Demonstrates continued dedication to the field of health coaching through continuous education units (CEU) and pursuit of new certifications.
Represents the department events and community events.
Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
Other related duties as required.
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
Complies with the Ochsner Health System Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.