Therapy Specialist (Sales Associate)

MML US Inc•New Orleans, LA

3d•$75,000

About The Position

Mainstay Medical is a medical device company focused on marketing an innovative implantable neurostimulation system, ReActiv8®, for people with disabling chronic mechanical Low Back Pain. The company is headquartered in Dublin, Ireland, with subsidiaries operating in the United States, Australia, the United Kingdom, and Germany. As a part of the Field Sales Team, the Therapy Specialist is responsible for providing comprehensive clinical and patient support to Mainstay Medical’s customers and Sales Teams to drive demand and accelerate the sales process through education, training post-implant patient support and direct participation in clinical cases when required. This person will significantly add value to the sales process, assist in developing a highly knowledgeable and loyal customer base, and help bring Mainstay Medical’s therapy to market in a timely fashion that meets the needs of our customers and patients.

Requirements

Bachelor’s degree required
Minimum 2+ years of progressive experience with proven track record in developing and nurturing customer relationships and account management
Extensive travel within assigned territory, and to regional meetings, conferences and field training programs is required (typically 60-80%)
Valid driver’s license and reliable transportation required
Teamwork: Actively collaborates across functional boundaries by sharing clinical insights, participating in cross-departmental initiatives, and contributing to collective problem-solving.
Adaptability: Effectively responds to dynamic clinical environments and evolving market conditions by adjusting approaches, reprioritizing activities, and maintaining composure during unexpected challenges.
Problem Solving: Systematically analyzes complex clinical situations and device-related issues by gathering relevant data, consulting appropriate resources, and applying structured troubleshooting methodologies.
Clinical Acumen: Demonstrates comprehensive understanding of relevant anatomical structures, physiological systems, and pathological conditions that inform effective product application.
Customer Engagement: Builds and maintains trusted relationships with healthcare providers by consistently delivering on commitments, demonstrating genuine interest in their clinical challenges, and providing value beyond basic product support.
Results Driven Execution: Displays a passion for achieving extraordinary outcomes with disciplined execution to ensure consistent delivery.
Persuasive Communication: Builds commitment by convincing others and winning them over to their point of view.
Tenacity: Taking an approach to sales that emphasizes perseverance and determination to achieve success.

Responsibilities

Conduct strategic, evidence-based product presentations and interactive demonstrations to clinical decision makers and physicians within hospital, ASC, physician practice, and clinical settings.
Implement targeted awareness campaigns by identifying and engaging key opinion leaders (KOLs) within specific territory.
Develop customized educational content tailored to address the specific clinical challenges and priorities of different stakeholders
Create and nurture clinical champions within accounts by providing exceptional support, responding promptly to clinical questions, and demonstrating unwavering commitment to patient outcomes
Provide ongoing clinical education and comprehensive case support to customers through a structured program of initial training, advanced techniques workshops, and regular refresher sessions
Expand organic growth by collaborating with Therapy Managers, Area Business Managers, and Sales Leaders to identify high-potential accounts based on patient demographics, procedural volumes, and reimbursement landscape.
Transition into the role of primary account maintenance and organic growth once implant volumes reach mutually established thresholds and demonstrate stability.
Foster productive cross-functional relationships with field-based commercial partners through regular joint planning sessions, account strategy reviews, and collaborative problem-solving.
Serve as Mainstay Medical’s clinical authority during surgical procedures and device implantations by providing all necessary equipment, demonstrating expert knowledge of implant methodology, and offering real-time troubleshooting guidance.
Serve as primary contact for implanted patients.
Conduct thorough device system interrogations using proprietary software and diagnostic tools to analyze performance parameters, patient response patterns, and therapy effectiveness.
Deliver responsive on-call support for surgeries, reprogramming needs, MRI requirements, troubleshooting challenges, and follow-up as needed.
Implement a multi-tiered educational approach for implanting physicians, referring clinicians, hospital personnel, and office staff
Systematically document clinical insights, physician feedback, and observed product performance during procedures and follow-up visits.