Therapy Scheduling Coordinator for Home Health Orland Park, IL

Home Health Advantage•Orland Park, IL

6d•Onsite

About The Position

We are currently seeking a Permanent, Full-Time scheduler for therapy staffing services office in Orland Park (16616 107th Court 60467) This is a position with great benefits ranging from health, dental, vision and life insurance, retirement plan, and great other benefits. PLEASE ONLY QUALIFYING CANDIDATES APPLY!!! Home health scheduler/Customer Support Specialist . The responsibilities of this position include: Managing large amounts of incoming calls. Providing accurate, valid, and complete information to ensure the highest level of customer satisfaction. Acting as an effective daily liaison between our customers and therapists. Use of multiple computer systems such as Axxess, Kinnser as well as our Electronic Medical Records (EMR) therapyBoss system to track, gather information, and/or troubleshoot customer issues in a timely and effective manner. Record details of inquiries, comments, and complaints. Candidate MUST speak English/ Spanish (preferred but not required)

Requirements

Great personal and organization skills (is a must).
Excellent Computer Skills.
Minimum 2 years College Degree.

Nice To Haves

Bilingual/Spanish speaking (preferred but not required)

Responsibilities

Managing large amounts of incoming calls.
Providing accurate, valid, and complete information to ensure the highest level of customer satisfaction.
Acting as an effective daily liaison between our customers and therapists.
Use of multiple computer systems such as Axxess, Kinnser as well as our Electronic Medical Records (EMR) therapyBoss system to track, gather information, and/or troubleshoot customer issues in a timely and effective manner.
Record details of inquiries, comments, and complaints.