Therapy Referral Coordinator

OrthoArizona•Chandler, AZ

About The Position

Therapy Referral Coordinator About OrthoArizona: At OrthoArizona, our mission is to provide exceptional quality and compassionate musculoskeletal care to our community. Founded in 1994, OrthoArizona has become the premier orthopedic group across the valley. Since that time, we have grown to have over two dozen locations and over 75 orthopedic specialists. Our multi-specialty orthopedic clinics have additional convenient services such as Pain Management, Physical & Hand Therapy, Athletic Performance, X-ray and MRI, InstantOrtho™ a Walk In Clinic for Urgent Orthopedic Conditions and more! We are looking for employees who want to work for a fast-growing organization with a strong reputation for providing comprehensive high-quality musculoskeletal care. We need professionals who share our vision and the commitment to see it through As a Therapy Referral Coordinator with OrthoArizona, you will get to: Preemptively coordinate and schedule physical therapy new patient appointments using internal referral reporting systems. Communicate necessary information to patients, staff, and therapists. Verify necessary information and record information in patient's medical record. Answer telephone, screen calls, clears voicemail, and returns patient calls in a timely manner. Answer questions regarding patient's upcoming appointments. Update patient information in the patient electronic medical record. Register patients in the patient electronic medical record as applicable. Confirm patient demographics and paperwork for accuracy, completions, and missing information. Ensure the proper clinical chart documentation and referral orders are present for all new patient appointments. Relay prior authorization and/or referral needs to the authorization team and desk staff in accordance with patient insurance coverage prior to services being rendered. Notify all applicable staff as to status/completion of above processes. Courteously interact with patients, family members, visitors, and members of the health care team; direct patient questions and/or complaints concerns to appropriate department; keep patients informed of auth/referral status. Schedules patients for follow-up office visits or procedures. Assist in uploading medical records to the patient electronic record. Assist with proper routing of incoming faxes and documents. Maintain medical records in accordance with practice policies and procedures. All other duties as assigned.

Requirements

High school Diploma or GED.
Accurate typing skills, minimum 50 words per minute.
Knowledge of medical terminology.
Customer Service skills: Excellent written and verbal communication skills.
Working knowledge of computer programs.
1 year experience of referrals and insurance verification.

Nice To Haves

2-3 years of medical front office experience.

Responsibilities

Preemptively coordinate and schedule physical therapy new patient appointments using internal referral reporting systems.
Communicate necessary information to patients, staff, and therapists.
Verify necessary information and record information in patient's medical record.
Answer telephone, screen calls, clears voicemail, and returns patient calls in a timely manner.
Answer questions regarding patient's upcoming appointments.
Update patient information in the patient electronic medical record.
Register patients in the patient electronic medical record as applicable.
Confirm patient demographics and paperwork for accuracy, completions, and missing information.
Ensure the proper clinical chart documentation and referral orders are present for all new patient appointments.
Relay prior authorization and/or referral needs to the authorization team and desk staff in accordance with patient insurance coverage prior to services being rendered.
Notify all applicable staff as to status/completion of above processes.
Courteously interact with patients, family members, visitors, and members of the health care team; direct patient questions and/or complaints concerns to appropriate department; keep patients informed of auth/referral status.
Schedules patients for follow-up office visits or procedures.
Assist in uploading medical records to the patient electronic record.
Assist with proper routing of incoming faxes and documents.
Maintain medical records in accordance with practice policies and procedures.
All other duties as assigned.