Therapy Operations Coordinator
About The Position
Welcome to Foresight Mental Health. Join a team with purpose! At Foresight Mental Health, we are committed to supporting our providers and offering opportunities for mental health professionals to grow, share, and mentor while providing compassionate care to our clients! We invite you to consider joining our team, dedicated to the purpose of improving access to high-quality, mental health care. The Therapy Operations Coordinator role is responsible for both scheduling therapy clients and providing support to clients and therapists. This includes managing client inquiries, completing appointment requests, and ensuring accurate documentation. Additionally, the role involves supporting therapists through data analysis, identifying utilization trends, and improving workflow efficiency. The coordinator serves as a liaison between clients, therapists, and other operational teams to ensure seamless communication and service delivery. This is a full-time hourly position with a hybrid schedule of three days at our Tulsa office (if located in the Tulsa, OK area) and two days remote. If you live outside of the Tulsa, OK area, fully remote will be considered. The hours are 11am-8pm CST.
Requirements
- Excellent written and verbal communication skills in adherence with HIPAA Privacy laws
- Exceptional customer service skills
- Strong computer skills
- Ability to work in a fast-paced environment and adaptable to change
- Highly organized and a great multitasker
- Motivated to learn and grow
- Creative/analytical thinking
- Willingness to take on new challenges and pivot focus as needed
- Requires a private workspace that allows adherence to HIPAA regulations while communicating with clients
- Reliable & ethical to the core!
Nice To Haves
- Associates Degree preferred
- Healthcare experience preferred
- Medical office and HIPAA experience preferred
Responsibilities
- Manage therapy client scheduling via phone, email, and self scheduling requests via SupportHub
- Verify insurance benefits and coordinate with the RCM Benefits team
- Handle cancellations, reschedule requests, and respond to payor availability requests
- Manage client accounts, including account creation, updates, and maintenance
- Monitor and support therapist requests through SupportHub
- Distribute reporting on KPIs including cancellations, late/missing documentation, and calendar trends
- Oversee consent dashboards, calendar audits, care team rosters, and exploring utilization audits
- Act as a point of contact for therapists, payors, and clients, via SupportHub, and RingCentral
- Provide portal support for clients and assist with insurance updates
- Facilitate clear and effective communication across departments to resolve issues promptly
- Complete EHR, SupportHub and other communication tasks as assigned
- Respond to payor availability requests
- General administrative tasks
Benefits
- Comprehensive medical, dental and vision coverage
- Nine company paid holidays
- The opportunity to be part of a culture of connection and respect working toward our shared purpose!
- Comprehensive benefits package, including medical, dental, and vision coverage;401K with company-paid match; employer provided short-term and long-term disability insurance and Employer provided basic life insurance; access to pet insurance and Student Loan counseling services; free Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
501-1,000 employees
